Service Advisor

1 day ago

Karratha Western Australia Australia Cummins Full time $80,000 - $120,000 per year
Description

We are seeking for a talented Service Advisor to provide world class service to our major Mining, Automotive, Marine and Power Generation customers in Karratha. Reporting to the operations manager, this is a residential position located in the vibrant city of Karratha. This role will attract a generous remuneration package and a location allowance (residential).In this role, you will make an impact in the following ways:

  • Serve as the primary customer contact, both in person and via phone, ensuring exceptional service delivery across all assigned sectors.
  • Accurately analyze customer needs, create and manage work orders, generate service quotes, and schedule repair and maintenance jobs.
  • Collaborate with the Service Supervisor or Team Lead to coordinate job assignments, timelines, and repair planning.
  • Resolve warranty inquiries, explain service outcomes, and communicate job status updates with transparency and professionalism.
  • Track and analyze workshop metrics such as labor productivity and customer satisfaction to support continuous improvement.
  • Champion Cummins values through building long-term relationships, managing conflicts constructively, and instilling trust and accountability.
Responsibilities

To be successful in this role you will need the following:

  • A vocational diploma, trade certification, or equivalent customer service/technical experience in service coordination or a similar field.
  • Demonstrated financial acumen and the ability to interpret service costs, warranty claims, and billing-related inquiries.
  • Exceptional interpersonal skills with an emphasis on communication, problem-solving, and customer satisfaction.
  • Familiarity with diagnostic and electronic service tools, and a working knowledge of mechanical/technical processes (preferred).
  • Strong attention to detail and experience managing complex workflows and documentation requirements.
  • Proven ability to thrive in high-pressure environments, particularly across the Mining, Marine, On-Highway, or Power Generation sectors.
  • Experience in regional or remote customer service roles highly regarded; a residential role with generous remuneration and 20% location allowance is offered.
Qualifications

Service Advisor - Servicing the Mining, on Hwy, Marine and Power Gen sectors, Residential role, gererous remuneration, plus 20% location allowance.

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