Advisory Officer

Job description:

Advisory Officer

• $81,617.00 per annum + 12% superannuation
• Part Time, fixed term opportunity until 18/12/2026 (Monday-Friday 1:00pm-5:36pm)
• Wadawurrung Country / Geelong based role (hybrid model, work from home, 3 days a week in office)

About the role

An Advisory Officer provides operational support through a range of -activities, specialist information to members of the public about their high-risk work licence, construction induction card and the digital licence portal while maintaining accurate and proficient data input. This position requires the ability to be flexible to move between various operational needs as required.

We are looking for a candidate that thrives working in a busy contact centre environment and has a passion for Customer service.

Key accountabilities

• Administer inbound and outbound calls in response to a range of requests including service requests from stakeholders and customers and input of data via CRM
• Provide -support to Advisory business unit including document management through CRM ensuring relevant policies and procedures are followed within agreed timeframes
• Identify, manage and process Summary of Events notifications and coordinate the distribution of these packs via postal or electronic methods
• Conduct audits and monitor CRM database to ensure quality of data content and identify trends to resolve issues or escalate matters of statistical significance
• Analyse and draft complex data activities of sensitive nature for the team leader to be used in Ministerial and Chief Executive office briefs
• Manage administrative functions as directed such as scanning, filling, incoming mail and emails while monitoring and reviewing incoming correspondence to identify sensitive, confidential and urgent correspondence

Please ensure you take a look at the position description here for additional information on accountabilities for this role.

About you

You have a strong customer focus with demonstrated ability to interpret, communicate and provide advice on policies and procedures.

Additionally, you will possess the following skills and experience:

• Ability to identify trends and anomalies, and resolve customer enquiries Highly developed written and verbal communication and interpersonal skills
• Demonstrated ability to work as part of a team and autonomously with limited guidance to manage workload and meet tight timeframes
• Excellent time management, prioritisation and organisational skills as well as well-developed attention to detail
• Demonstrated initiative, tact and judgement in liaising with a diverse range of clients and stakeholders, specifically when dealing with escalations and complaints
• Highly developed experience in various computer programs with the ability to learn new systems in a timely manner

Working with us

At WorkSafe, we aspire for every employee to feel connected, safe and valued in their team, for teams to feel valued in the workplace, and for WorkSafe to be valued in the community.

We believe that a diverse workforce is the key to delivering the best outcomes for the Victorian community and strongly encourage applications from all people, including First Nations people, people with a disability, diverse cultural and linguistic backgrounds, sexualities and genders.

What's next?

Applications close
11:00pm on Tuesday 11th November 2025.
Click the link to apply and join us in making a difference to Victorian lives.

Only applications submitted via the WorkSafe Careers website will be considered.

Preferred candidates will be required to satisfactorily complete a Nationally Coordinated Criminal History Check and/or other checks as required for the position as part of the recruitment process.

Due to the volume of applications received, individualised feedback will only be provided to candidates who progress to interview stage.

For further enquiries please contact
Rebecca McPherson
via email