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Family Violence Case Manager

2 weeks ago

Horsham, Australia Grampians Community Health Full time $76,372 - $88,790 per year

Position Description

Family Violence Case Manager

Position title Family Violence Case Manager

Position holder Vacant

Program Family Violence Practice and Collaboration

Funded by Department Families, Fairness and Housing (DFFH)

Based at location Horsham or Stawell

Reports to
• Program Leader Family Violence Practice and Collaboration

  • Manager Family Violence
  • General Manager Community Services
  • Chief Executive Officer

Direct reports
• Nil

Award Community Health Centre (Stand Alone Services) Social and

Community Service Employees Multi Enterprise Agreement 2022

Classification SACS Level 3.1 to 4.1

Hourly rate $38.65 to $44.58 Annual $76,372 to $88,090

Status Full time

Hours per week 38 hours (or as negotiated)

PD last updated and

approved by CEO

August 2025

Position summary

Covering the Grampians and Wimmera area, the Family Violence Case Manager is

responsible for effectively assisting Victim Survivors of family violence and their children to

live a life free from family violence and to hold perpetrators accountable for their behaviour.

Family Violence Case Managers work alongside Victim Survivors and their children to

conduct risk assessment and safety planning and use a range of tools to engage Victim

Survivors in the case management process.

Both Case Managers and Victim Survivors will work together to identify short, medium and

long-term goals with the focus on reducing risk, regaining control and setting a course for

healing and recovery. Case plans are developed, and supports are provided, within a

therapeutic and recovery-oriented framework.

Key responsibilities

1. Provide client focussed assistance to victim survivors and their children experiencing

family violence, including people who are no longer in abusive relationships, who choose

to remain in an abusive relationship and who have never called police or used family

violence crisis services.

  1. Provide after-hours (as per negotiated monthly roster), face-to-face responses to people

in crisis because of family violence outside usual business hours.

  1. Undertake Maram comprehensive risk assessment and safety planning with victim

survivors and their children.

  1. Develop case plans relevant to the specific needs of the individual, ensuring clients'

participation in their own case planning. This includes coordinating the clients care where

there is more than one service or support involved.

Position Description

Family Violence Case Manager

  1. Encourage victim survivors of family violence to make empowered culturally appropriate

decisions about their future.

  1. Ensure access and advocacy for service users to relevant services such as cultural

support, family violence related services, housing and homelessness, income, security,

legal assistance, financial management, parenting support, children's support services

and health issues, and providing some of these services where necessary.

  1. Ensure the up to date and accurate collection, recording and reporting of statistical and

service data as required by DFFH and GCH.

  1. Work with the Family Violence Services program to improve the quality and effectiveness

of the program, and to maintain a collaborative and supportive team culture.

  1. Attend relevant supervision, meetings, conferences and training programs related to the

role and field as negotiated with management.

  1. Support a workplace culture that aligns with GCH core values and code of conduct

including acting in psychological safe way

  1. Foster a respectful and inclusive work environment by treating colleagues, clients and

other stakeholders with courtesy and respect.

  1. Provide supervision and support to students as required.

  2. Other duties commensurate with current skills and experience as agreed with the

Program Leader, Manager, General Manager or the Chief Executive Officer.

Key selection criteria

Qualifications

• Bachelor of Social Work or equivalent qualification in a related field.

  • Or working towards the new mandatory minimum qualifications policy requirement, via

one of the available employment pathways



practitioners.

Mandatory

• Understanding of family violence and its impacts on victim survivors.

  • Understanding of the gendered nature of violence.

Desirable

• Experience working with people who have been impacted by family violence.

  • Demonstrated attention to detail with well-developed administrative and organisational

skills to effectively manage high volumes of work and determine priorities, meet targets

and deadlines.

  • High level verbal and written communication skills that enable effective and appropriate

communication with a broad range of people at all levels.

Demonstrated skills and experience

• Ability to maintain confidentiality at all times.

  • Demonstrated knowledge and application of computer software, including Microsoft

Office and the Internet.

  • Demonstrated ability to contribute to positive workplace culture and practices.

Licences and registrations

• Current Victorian driver licence

  • Current National police check (less than 3 months old)
  • Current Employee Working with Children Check

Position Description

Family Violence Case Manager

Quality, Health & Safety

• Act in a way that maintains physical and psychological health and safety for self and

others.

  • Adhere to safe work practices relevant to the role.
  • Promptly report issues that might put self or others at risk, including incidents and near

misses, and respond appropriately to risks and reports from others when appropriate to

do so.

  • Is kind to self and others.
  • Contribute to workplace safety and reduction of workplace injuries.
  • Ensure team members, consumers/participants and visitors are safe, and accurately

report any incidents, hazards and near misses in a timely and professional manner.

  • Work at all times within a culture of continuous quality improvement.

Personal attributes

• Empowering

  • Professional
  • Inclusive
  • Compassionate
  • Courageous

Conditions of employment

This position is ongoing and is subject to:

  • Successful completion of a six-month probationary period

And requires the following checks:

  • Satisfactory police check
  • Employee Working with Children Check

Note: Checks must be obtained and provided prior to commencement as a condition of

employment at Grampians Community Health. Where check results are unsatisfactory in

relation to the role to be carried out, the offer of employment will be withdrawn.

Required training

• MARAM

  • Sentrient online learning management system courses as required.