Program Business Lead

Program Business Lead

• Initial 2-year fixed term full time opportunity
• Location flexibility - WA, SA, VIC or NSW
• Hybrid supported working environment

The opportunity: Help lead an enterprise‑wide digital transformation in care

Silverchain is delivering a multi‑year Digital Program to modernise how we work and implement a national operational care platform built on Microsoft Dynamics 365. The aim is consistent, digitally enabled care at scale across Australia, replacing fragmented legacy processes with a unified, future‑ready foundation.

For more than 130 years, Silverchain has been trusted to provide high‑quality health and aged care in the home. Today, 5,800+ people support around 140,000 clients nationwide - bringing together corporate specialists, nurses, doctors, allied health professionals, care experts and a dedicated research and innovation team to deliver Best Care where it matters most

As our Program Business Lead, you'll take the product vision and turn it into reality - shaping and managing the backlog, prioritising what matters most, and guiding delivery so the right capabilities land at the right time. You will lead design workshops, present solutions for approval, gather stakeholder feedback, and manage a team of business analysts to ensure program alignment. Working closely with leaders, subject‑matter experts and delivery teams in a structured agile program, you'll keep priorities aligned on Microsoft Dynamics 365 and ensure every release delivers real value for clients, carers and frontline teams across Australia.

Key responsibilities

The Program Business Lead will have the below major responsibilities:

• Set direction & lead the backlog - Working with the Digital Program functional consultants / business analysts, own the program wide product backlog so it reflects business priorities, user needs and strategic outcomes; run grooming, sprint planning and prioritisation across tranches/workstreams; keep it aligned to sprint goals, release plans and milestones.
• Turn needs into build ready work -Translate high level requirements into high quality, clear user stories with crisp acceptance criteria, and maintain end-to-end traceability from requirements to delivered functionality.
• Shape the solution - Lead design workshops, process mapping and solution walkthroughs with SMEs and delivery teams; validate feasibility, usability and scalability; champion configure over customise on Microsoft Dynamics 365 and the Power Platform.
• Manage business input and obtain sign-off: Gather and synthesise stakeholder input, secure formal business sign‑off on requirements before design
• Manage and oversee a team - Coordinate/guide the functional consultant / business analyst and user champions team and their pipeline of work . Establish expectations (including tools and templates) and manage quality of deliverables through coaching and mentoring of team members.
• Assure quality & momentum - Ensure features meet business expectations against acceptance criteria; drive continuous improvement through sprint reviews, demos and retros; and support UAT planning/execution - including test script and defect triage - to land releases smoothly.

About you

• 10+ years in product ownership/business analysis/solution design on large digital programs; strong agile practice (Scrum/SAFe) and backlog management.
• Depth in Microsoft Dynamics 365 (Customer Engagement, Finance, Supply Chain) including relevant certifications
• Excellent stakeholder facilitation and communication; experience collaborating across complex, multi‑disciplinary environments.
• Highly regarded: health/aged care exposure; familiarity with Power Platform, Azure DevOps, Microsoft Fabric; relevant agile/product certifications; post‑grad study in Business, Technology or Health.

Benefits

Join a highly collaborative team, backed by a leading NFP with a clear purpose and strong support to grow your career. You'll have flexibility and the tools to do your best work - while contributing to something meaningful at national scale. Benefits include:

• Competitive salary + Super + the ability to salary package up to $18,550.
• Comprehensive health and wellbeing resources and support.
• Exclusive fitness and health insurance discounts (Including subsidised gym membership with participating gym partners)
• Option to purchase an extra 2 weeks leave per calendar year.
• Paid parental leave of 12 weeks.
• 17% Leave Loading.

How to apply

If you feel as though your skills and experience are a good fit to the above criteria, we would love to see your application, please click "Apply" and start your Silverchain journey.

At Silverchain Group, we recognise the positive contribution that a diverse workforce makes to our organisation where individuals can be authentic, are respected and celebrated. We strongly encourage applications from Indigenous Australians, people of all ages, gender, abilities, culturally diverse and linguistic backgrounds.

We reserve the right to commence the recruitment process and extend or withdraw this advertisement prior to the closing date.

Please note that unsolicited applications from agencies will not be accepted.

About Silverchain Group

For more than 130 years, Silverchain has been trusted to deliver exceptional health and aged care in homes across Australia. Today, we're leading our sector into the future with one clear ambition: to create a better home care system for every Australian.

Our team is diverse and dynamic - corporate specialists, nurses, doctors, allied health professionals, care experts, and a dedicated research and innovation division - working together as Silverchain, RDNS Silverchain and KinCare. Every year, we support hundreds of thousands of clients nationwide, making a real difference where it matters most: in their homes and communities.

When you join us, you're not just taking a job - you're building a career with purpose. We'll back you with training and growth opportunities so you can achieve your goals while helping us shape the future of care.