Senior Advisor

6 days ago

South Brisbane, Queensland, Australia Department of Transport and Main Roads Full time $80,000 - $102,000 per year

The Department of Customer Services, Open Data and Small and Family Business (CDSB) is looking for highly motivated, adaptable and customer-focused individuals to join TMR in the role of Senior Advisor (Driver Assessment). Every day is different and so are our teams. We foster an inclusive workplace culture and will support you to grow and develop in your career while maintaining a healthy work-life balance.

In the role as Senior Advisor (Driver Assessment), you will work collaboratively with a team to provide a positive customer experience through the delivery of Practical Driving Assessments, ensuring compliance and a commitment to road safety.

Some Of Your Responsibilities Will Include

  • Manage the delivery of plans and activities in relation to driver assessment to ensure adherence to technical standards and uniformity of high-quality service delivery.
  • Prepare reports and submissions for management concerning driver assessment activities with appropriate recommendations.
  • Conduct and report on investigations into service delivery issues related to technical issues and complaints/comments concerning driver assessment.
  • Conduct specialist and disputed driving assessments, as required, to assess the competency of applicants for all classes.
  • Consult and liaise on a regular basis with the public, industry, and officers of the Department on matters relating to driver assessment and road safety.
  • Provide technical advice and leadership and contribute to the management of Driving Examiners, including providing ongoing learning and development opportunities.
  • Actively participate in managing Driving Examiner performance, following the Positive Performance Management Principles in consultation with the Manager (Customer Service Centre).

We ensure customer-focused, effective and accessible engagement with government for Queenslanders, small and family business owners and other government agencies. We are responsible for driving the Queensland Government's priorities in customer service delivery, digital technology, and data that enables a transparent and efficient government.

You will receive flexible working options, competitive salary and benefits, generous leave entitlements and the chance to make a difference to Queenslanders. We value and respect differences and the diversity of thought and experiences all our people bring and we encourage applicants of all genders, ethnicities, ages, languages, sexual orientations, disabilities and family responsibilities to apply. Explore more about our department on our website.

Applications to remain current for 12 months.
Occupational group
Customer Service/Call centre

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