Customer Vulnerability Specialist

2 weeks ago

Sydney, New South Wales, Australia Commonwealth Bank of Australia Full time $90,000 - $120,000 per year
  • You are ready to re-enter the workforce in September 2025 after a career break, either on a part-time or full-time basis
  • You're an empathetic and solutions-focused professional with experience in banking or collections
  • Join our 12-week Career Comeback Program and gain access to a tailored induction, personalised Career Coaching, L&D opportunities and much more
About the Career Comeback Program
  • A tailored induction and re-onboarding experience
  • Dedicated Career Coaching and mentoring
  • Professional development workshops to rebuild your confidence and help you thrive
  • Ongoing guidance from a dedicated program manager
About the team

About the role

Your day-to-day could include:
  • Managing a portfolio of business customers in financial difficulty
  • Leading compassionate and empathetic conversations while making balanced, pragmatic decisions
  • Using your credit and risk knowledge to assess financial positions and develop solutions
  • Exercising a lending delegation and partnering with stakeholders across the Group
  • Handling complaints with professionalism and care
  • Contributing to team initiatives to enhance customer experience and drive continuous improvement
We're looking for people who:
  • Have been on a career break for two years or more (essential)
  • Hold permanent Australian working rights
  • Have prior experience in banking, collections, or experience running your own business
  • Understand Australian restructuring and insolvency practices (preferred)
  • Are compassionate communicators who can balance empathy with commercial outcomes
  • Are curious, decisive, and adaptable, with a desire to make a real impact

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