Service & Scheduling Coordinator

Convergint is looking for a enthusiastic Service and Scheduling Coordinator to join our amazing culture. The Service and Scheduling Coordinator plays a key role in providing support to our business in Victoria.

Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer's best service provider. We realise the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

Who you Are

You want to join an organisation with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home. You want to grow and harness strong relationships with your stakeholders and deliver results as an exceptional Service Centre Consultant.

What you'll do with "Our Training and Your Experience"

As the Service and Scheduling Coordinator, you'll provide administrative & operational support in relation to the scheduling and administration of the service and maintenance.

The role:

• Receiving inbound service call and preventative maintenance requests from internal & external customers.
• Creates and dispatches work orders for scheduling of planned maintenance and service-related cases.
• Support in managing the technician calendar - including service dispatching, tracking and scheduling of works, status tracking, modifying existing sites and handling general enquiries regarding service department. Looks beyond the immediate problem to the wider implications.
• Communicate with internal & external customers on status of technician attendance.
• Co-ordinates with technicians as well as sub-contractors for the scheduling of planned maintenance and service-related cases.
• Schedules and follows up on all monthly maintenance customer accounts this includes ensuring timely communication with contract customers, key customers and sub-contractors. Meets monthly to discuss expiring contracts and to review upcoming PM visits.
• Monitors and follows up on subcontractor actions; processes purchase orders and approves invoicing

What You'll Need

• 3 years previous customer service experience highly preferred
• Previous experience in scheduling appointments in similar industry (security, engineering) highly regarded.
• Strong knowledge of scheduling systems and processes.
• Strong telephone and personal customer service skills and ability to work under pressure
• Solid Microsoft Outlook, Excel, and Word skills
• Solid organizational skills and the ability to handle multiple tasks simultaneously
• Excellent attention to detail
• Solid verbal, written and interpersonal communication skills
• Solid ability to facilitate a collaborative working environment for customers and team members
• Excellent communication skills – ability to prepare effective written communications.
• Proactive, ability to work on own initiative.

Why join us?

• Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities can realise their maximum potential within the company.
• Opportunities for career progression.
• Training and development provided.
• Great work life balance.

We have a great company culture, engage in Corporate Social Responsibility, work hard, and promote fun & laughter on a daily basis.

Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer

Only Shortlisted candidates will be contacted