Technical Support Manager

24 hours ago

Sydney, New South Wales, Australia NSW Government Full time $80,000 - $120,000 per year
Position Information

The NSW Department of Education provides, funds and regulates education services for NSW students from early childhood to secondary school, delivering world-class education through its public schools and providing funding support to non-government schools. We employ, develop and support teachers, leaders and other staff to deliver the best outcomes for students and to advance the wellbeing of Aboriginal people.

About the Role

The Technical Support Manager contributes to the delivery of high quality ICT services at the school through incident diagnosis and resolution for complex issues, together with deployment of the department's standardised infrastructure, hardware and systems. The role also provides technical advice in relation to the deployment of standardised ICT products and services to NSW public schools and departmental offices.

Click here for the role description

Talent Pool

A talent pool may be created through this recruitment process. A talent pool is a group of candidates who have undergone an assessment process and have been identified as suitable for this role or similar roles for a period of 18 months. Being part of a talent pool means that you may be considered for ongoing or temporary employment for a range of similar roles. This offers exciting opportunities for you to gain a wide range of experiences to build your public service career.

Special Notes

The Department of Education is the largest provider of public education in Australia with responsibility for delivering high-quality public education to two-thirds of the NSW student population. We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, the LGBTQIA+ community, veterans, refugees and people with disability. If we can make some adjustments to our recruitment/interview process to better enable you to shine, please contact the Diversity and Inclusion Team ) or visit NSW Department of Education Diversity and Inclusion

How to Apply

To apply for this role, please submit in either Word or PDF format:

  1. A cover letter (max 2 pages)

  2. demonstrating how your skills, knowledge and professional experience meet the focus capabilities as outlined in the role description

  3. A target question response (maximum 300 words per target question)

  4. answering the two targeted questions below

  5. A current resume (max 5 pages)

  6. including name, phone number/s and email for two professional referees

  7. Copies of your qualifications and/or academic transcripts

Note: it is a requirement that all candidates submit their applications online via No paper based, email based or late applications will be accepted.

Targeted Question 1

Describe a situation where you changed or improved systems and processes to encourage performance and outcomes. What was the result? (300 words maximum)

Targeted Question 2

Select a time in which you had a challenge adapting to a new system or technological process. Can you please describe your role, what outcomes were you responsible for and how did you achieve and contribute to the overall success of the change? (300 words maximum)

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