Clinic Administration Officer

Clinic Administration Officer - (EKC00004S

ABOUT US

EKCO Hand Therapy is Queensland's largest hand and upper limb rehabilitation organization, and we pride ourselves on being a passionate team dedicated to delivering exceptional care. Our skilled team of 46 hand therapists and 15 administrative staff work across 13 clinics in the greater Brisbane area, providing state-of-the-art treatment programs and innovative rehabilitation techniques. We work closely with leading hand and upper limb surgeons and collaborate in joint clinics on a weekly basis. Our diverse caseload includes elite athletes, multi-trauma cases, and the conservative management of tendinopathies and degenerative conditions.

ABOUT THE ROLE

We are looking for a motivated and detail-oriented Clinic Administration Officer to join our EKCO Hand Therapy team on a Full-Time basis (38 hours per week, Monday to Friday). This role is based at our Brisbane CBD clinic, although we would appreciate a candidate who is willing to cover other Brisbane clinic locations on occasion, particularly our Ipswich and Brookwater locations. This is a great opportunity to become an integral part of a dynamic team and contribute to the smooth operation of our clinic, ensuring a positive experience for both patients and staff. As flexibility is a key part of our commitment to our employees, we will consider part-time or job-share applicants for this role. University students are also welcome to apply

DUTIES AND RESPONSIBILITIES

As a key member of our administrative team, you will report directly to the Practice Manager and play a crucial role in managing a range of tasks to ensure the clinic operates efficiently. Your duties will include, but are not limited to:

· Reception and general administration duties

· Managing patient bookings and appointments

· Processing results and ensuring accurate documentation

· Administering health questionnaires to patients

· Data input and record keeping

· Invoicing and managing billing processes

· Handling general customer inquiries with professionalism and care

CANDIDATE REQUIREMENTS

To be successful in this role, we're looking for a candidate who is well-organised, detail-oriented, and has excellent customer service and communication skills. Ideally, you will bring the following:

· A strong attention to detail and a commitment to providing top-quality service to both staff and patients

· Previous experience in a medical/clinical setting or as a receptionist is preferred but not essential – full training will be provided

· Familiarity with Best Practice software would be a bonus, but not required – we will train you on the system if needed

· Ability to handle a variety of administrative tasks simultaneously and meet deadlines

· A friendly, approachable manner and the ability to work well within a collaborative team environment

If you're looking to contribute to a passionate and supportive team, and have the desire to grow within a role, we'd love to hear from you

WHY JOIN US?

· Ongoing training and development

· Stable, reputable national healthcare provider (part of the global Sonic Healthcare)

· Paid parental leave

· Numerous discounts including travel, gym membership and health insurance options

· Novated Leasing

· Discounted fees for various medical services e.g. pathology, radiology and travel health

· Employee Assistance Program

· Focus on corporate social responsibility e.g. fundraising, supporting community events

HOW TO APPLY

As part of our pre-employment process, preferred candidates must provide a National Police Clearance conducted within the last 3 months.

Short listing for this position will commence immediately. You are encouraged to apply promptly as applications will close when suitable applicants are obtained.

DIVERSITY, EQUITY AND INCLUSION

At Sonic HealthPlus, we embrace a diverse mix of minds and backgrounds, creating a supportive environment where every voice is valued. Our commitment to gender equity fosters a safe, respectful, and welcoming space for all. We honour the unique experiences of veterans and current serving members of the Australian Defence Force and their families, whose military backgrounds enrich our workplace.

We encourage applications from individuals of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientations, religions and gender identities, reflecting the vibrant diversity of our communities. As an Equal Opportunity Employer, we value social and cultural diversity and strongly encourage Aboriginal and Torres Strait Islander peoples to apply. Sonic HealthPlus prioritises accessibility and we are happy to adjust our recruitment processes to support all candidates. If you require more information about our diversity, equity and inclusion framework or would like assistance with your application, please contact us at

Primary Location: AU-QLD-Brisbane CBD Job Posting: 27-Jun

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