Salesforce and Omnichannel Manager

22 hours ago

Sydney, New South Wales, Australia Barbeques Galore Pty Ltd Full time $120,000 - $180,000 per year

Salesforce & Omnichannel Manager

Barbeques Galore – Support Office, Homebush NSW

FTC - 12 months - with view to extend

Bring people together around the flame — and connect the systems that make it happen.

At Barbeques Galore, we've been helping Australians fire up unforgettable moments for over 45 years. We're more than just BBQs — we're building connected experiences that link our customers, stores, and teams seamlessly across every channel. We're looking for a Salesforce & Omnichannel Manager to help shape the future of our customer journey — from online to in-store to post-purchase. You'll lead the integration and optimisation of Salesforce, Fluent Commerce, and key business systems to deliver a truly unified experience.

What you'll do

  • Configure and optimise Salesforce CRM and Service Cloud to support sales, service, fulfilment, and customer engagement.
  • Integrate Salesforce with OMS, NAV, eCommerce, and MuleSoft to ensure real-time visibility and seamless operations.
  • Drive omnichannel excellence, enhancing order accuracy, fulfilment speed, and the end-to-end customer experience.
  • Use data insights to identify friction points across channels — then design practical solutions to improve satisfaction and loyalty.
  • Partner with Technology, Logistics, Marketing, and eCommerce to deliver scalable, connected customer solutions.
  • Provide guidance and training to teams on Salesforce and omnichannel best practices.

Who you are

  • A hands-on Salesforce expert who can connect technical detail to business impact.
  • A strategic thinker who understands the product and customer journey from supplier to store.
  • Experienced in system integration, preferably across Salesforce, Fluent Commerce, NAV, MuleSoft, and related platforms.
  • Analytical, adaptable, and customer-obsessed — with the drive to keep improving processes and outcomes.
  • Skilled communicator who thrives in cross-functional environments.

What you'll bring

  • Salesforce Certified Administrator (essential).
  • Experience managing order management or fulfilment systems (Fluent Commerce ideal).
  • Proven background in system integrations (API, middleware, etc.).
  • Strong Excel and data management capability.
  • Bonus points for experience in retail, eCommerce, or logistics technology.

Why Barbeques Galore

  • Work within a collaborative team driving digital transformation.
  • Be part of an iconic Australian brand with an exciting tech roadmap.
  • Great culture, flexible environment, and supportive leadership that invests in your growth.

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