Higher Education Manager

Introduction

EIT is expanding fast. As we continue to grow our national and international footprint, we're evolving our structures to support the next chapter of our Higher Education operations.

We're looking for a Higher Education Manager who thrives in rapidly changing environments and wants to work with our team to build something meaningful.

If you're experienced in governance and compliance, value continuous improvement, and want to play a genuine part in shaping an agile, future-focused education provider, this role could be a great fit.

Description

The Role

Working alongside our Student Success Manager and HE Administration Manager, you'll ensure our HE operations run smoothly, meet regulatory standards, and continuously evolve to keep up with best practices.

After a structured onboarding and training period, the role will expand to include direct line management of the broader HE team giving you oversight of student support, academic administration, and process improvement initiatives. You will be accountable for:

Governance & Compliance

Collaborating with the Student Success Manager and HE Admin Manager to implement and refine HE policies, procedures, and systems.Support the preparation of TEQSA/CRICOS applications and reporting requirements, in conjunction with the Operations Manager.Ensure accurate and timely reporting of student and staff data to government agencies (TCSI, PRISMS).Prepare graduation lists for board of approval.Issuing official documents and qualifications via EQuals.Develop and monitor transition plans for updated courses.Collect, analyse, and report on student survey outcomes (internal and QILT), ensuring feedback informs continuous improvement.Assist with preparation of course quality reports for the Board of Studies (enrolments, withdrawals, cancellations).Support SAA compliance reporting to TEQSA where required.Oversee the Board of Studies (BoS) and Board of Examiners (BoE), including agenda setting, preparation of documentation, and organisation of board folders. Assist with preparing annual governance workplan reports for BoS, Academic Board, and Governance Board. Ensure internal and external audits are supported and findings addressed.

Operations & Student Lifecycle

Partnering with the Student Success Manager and HE Admin Manager to deliver seamless day-to-day operationsMonitor processes to ensure compliance and consistency across the student lifecycle.Support management of the Student Management System (set-up of courses, intakes, study periods, and maintenance). Develop and maintain the annual HE academic calendar in collaboration with the HE Admin Manager and Student Support Manager.Manage complex student complaints and academic appeals ensuring fairness and compliance. Overseeing the Doctor of Engineering (DEng) program administration via the DEng Administrator.Coordinating monthly academic/administration meetings.

Academic & Staffing Support

Facilitating lecturer onboarding, approving timesheets/invoices, and monitoring teaching loads.Maintain the HE Faculty Page in collaboration with the Course Coordinators and Student Support Manager.

What We're Looking For

Essential Criteria

Minimum 5 years' experience in higher education administration, compliance, or governance.Strong knowledge of HE regulatory frameworks (TEQSA, CRICOS, PRISMS, TCSI).Proven track record in process improvement, system development, and quality assurance.Stellar organisational skills, attention to detail, and ability to juggle multiple priorities.Experience in analysing complex data and presenting insights for decision making.Sound judgment, initiative, and the ability to manage complex workflows.Drive to grow into a leadership role with line management responsibilities.Strong relationship-building, communication, and stakeholder management skills.

Desirable Attributes

Familiarity with student management systems and HE reporting tools.Experience working with governance bodies or academic committees.Prior management, supervisory or team lead experience.

Skills And Experiences

About EIT

The Engineering Institute of Technology (EIT) is one of the only institutes in the world specialising in engineering education and training. We deliver industry driven professional certificates and accredited Diplomas, Advanced Diplomas, Undergraduate Certificates, Graduate Certificates, Bachelor Degrees, Master Degrees and a Doctor of Engineering to both domestic and international students via our unique online and on-campus delivery methodology.

With offices in Australia, UK, USA, and South Africa and an ever-growing portfolio of courses, we are experiencing a period of strong growth and continued development. Our head office is located in West Perth close to multiple public transport alternatives and at walking distance from great cafes. We also have campuses in Melbourne and Brisbane, with further expansion plans into other exciting locations. 

Why Join Us?

Work-Life Balance: We understand that life can be hectic, and we want to ensure that you have the flexibility you need to thrive both personally and professionally. To help with this balance, we offer 4 days of study leave so you can thrive in your career and with your education. 

Professional Growth: As an educational institution, we believe in the power of lifelong learning. You'll have abundant opportunities to enhance your skills and knowledge through seminars, workshops, and various professional development initiatives.

Employee Wellbeing: Your wellbeing matters to us. That's why we provide access to confidential counselling services through our Employee Assistance Program. We also make sure you're in safe hands while you're at work, with our leadership team currently undertaking mental health first aid training.

Inclusive Culture: At EIT, diversity, equity, and inclusion (DE&I) aren't just buzzwords – they're integral to who we are. We're proud to be registered with the 'Welcome Here' project, showing our commitment to supporting the LGBTQIA+ community. We also offer scholarships to encourage women in STEM fields and our EIT Equity & Diversity Bursary supports less privileged and underrepresented communities, ensuring that everyone has equal access to opportunities for success.

End-of-Trip Facilities: To support our employees' active lifestyles, we offer end-of-trip facilities. Whether you're cycling, jogging, or hitting the gym, our facilities are designed to make juggling your health and work as easy as possible.

*This is what our current staff have to say about working at EIT:

"EIT highly values teamwork and culture and is quick to identify areas of improvement and action it quickly"

"Inclusive, kind, caring, great, lots of opportunities and exciting projects."

"I have worked across many industries and across many workplaces, but the praise, culture and attitude of not only my co-workers but management highlight the integrity of EIT."

"Open and transparent from top down. Trusting of employees"

*Comments are from the 2025 Staff Engagement Survey

Equal Employment Opportunity

EIT embraces and values a diverse workforce. We are an equal-opportunity employer and recognise that an inclusive and diverse workforce is key to building the best team environment and achieving positive business outcomes.

First Nations people, those identifying as LGBTQIA+, people of all ages, with disabilities and culturally diverse people are encouraged to apply.

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