Senior Business Analyst

About Us
JOB DESCRIPTION
At WA Primary Health Alliance (WAPHA), we are dedicated to transforming and sustaining primary health care across Western Australia. As one of the 31 Primary Health Networks (PHNs) in Australia, we proudly manage three PHNs, guided by our Strategic Plan. Since our establishment in 2015, we've been committed to strengthening primary care through innovative partnerships and a 'one health system' approach, ensuring better access to services and improved health outcomes.

Our Work Focuses On

• Supporting general practices to deliver top-quality patient care.
• Funding local primary health services tailored to community needs.
• Connecting local services to simplify the health care system.
• Leading system-wide reform for long-term impact.

As an organisation that thrives in a dynamic environment, we embrace change and seek team members who are adaptable and flexible in their approach.

We are proud to be an inclusive organisation, welcoming applicants from all backgrounds, including Aboriginal and Torres Strait Islander peoples, LGBTIQA+ individuals, people from diverse cultures, and people living with disabilities.

Learn more about our values and what it's like to work with us by watching the above video, or at

About The Role
We are seeking a dynamic and experienced
Senior Business Analyst – Primary Sense Portfolio Digital Services
to lead business analysis and project coordination for the ongoing development of the Primary Sense application. In this role, you will gather and translate business requirements into actionable development briefs, coordinate stakeholder engagement and testing, manage vendor relationships, and oversee delivery across internal teams and external partners. You'll also troubleshoot system issues, develop user documentation and training materials, and monitor system performance to drive continuous improvement. This is a fantastic opportunity to contribute to meaningful digital health initiatives within a collaborative and purpose-driven organisation.

Location: WAPHA Head Office, Level 2, 1 Hood Street, Subiaco (Hybrid Role)
Employment Type: Full-time Maximum term contract until 30 th June 2027
Salary: Band 5 ($110k Plus 12% Superannuation)
Key Tasks And Responsibilities

• Gather and document business requirements through interviews and workshops.
• Translate business needs into development briefs, including wireframes, data dictionaries, and process flows.
• Coordinate stakeholder engagement for testing and feedback on new functionalities.
• Act as a liaison between users and the development team to capture and resolve issues.
• Troubleshoot and support users with system-related issues.
• Develop and maintain user documentation and training materials.
• Monitor system usage and performance to identify areas for improvement.
• Create technical documentation for system configuration and support procedures.
• Engage and manage external vendors and consultants to ensure timely delivery of services.
• Estimate project scope, including effort, licensing, and cloud service requirements.
• Coordinate and manage projects to align with strategic goals and ensure timely delivery.
• Facilitate stakeholder workshops to prioritise business requirements based on impact and feasibility.
• Support the preparation and development of governance forums (Steering committees and working groups).
• Provide functional support during business testing and ensure issues are documented and resolved.
• Collaborate with cross-functional teams to define project goals, milestones, and deliverables.

About You
To be considered for this role, candidates must meet the following selection criteria:
Essential Experience And Education

• A degree in Information Technology, Computer Science, or a related discipline—or equivalent hands-on experience.
• Demonstrated ability to manage multiple priorities and deliver results with minimal supervision.
• Proven adaptability in fast-paced, evolving environments, ideally within growing or post-startup organisations.
• Solid understanding of the software development lifecycle and experience with application frameworks and design.
• Background in medium to large-scale government or commercial environments.
• Project management expertise, with certification in methodologies such as Agile or PRINCE2 considered an advantage.
• Experience in designing and delivering large-scale technical solutions.
• Advanced analytical and problem-solving skills, with a creative and solutions-focused mindset.

What We Offer

• Enjoy a hybrid work model, combining the flexibility of working from home with access to our state-of-the-art Subiaco office.
• We're dedicated to your growth, with a strong commitment to employee development and professional learning opportunities.
• Take advantage of generous salary packaging, with up to $15,900 for general living expenses and $2,650 for entertainment, tax-free each year.
• Access to an Employee Assistance Program for professional and confidential support when you need it.
• Additional paid parental leave to help balance work and family life.
• Enjoy a paid day off during our Christmas shutdown period.
• Benefit from our $200 annual health and wellbeing reimbursement.
• Unlock thousands of learning opportunities with full access to LinkedIn Learning.
• Study leave options available to support your academic pursuits.
• Option to purchase additional leave for greater work-life balance.
• Access long service leave after 7 years if eligible, with a full 13 weeks available after 10 years of continuous service.

To Apply
Please submit your application by clicking the 'Apply' button.
Your application should include your CV. As part of our recruitment process, you will be invited to complete an online assessment. This assessment consists of interactive questions designed to give us further insight into your experience and approach. It will simulate scenarios that you may encounter in the role.
Applications close 3pm Thursday 16 th October 2025
WAPHA reserves the right to commence shortlisting prior to the advertised close date.
If you have any queries please email Please note that applications must be submitted via the link provided – applications received by email will not be accepted.
Applicants must hold current, unrestricted working rights in Australia to be eligible for this role. Candidates without valid authorisation to work in Australia will not be considered.
Successful candidates will be required to provide relevant qualifications, along with documentation including a valid visa (if applicable), passport, and National police check upon request.
About Us
WA Primary Health Alliance builds and strengthens primary health care in Western Australia, so people can access the services they need closer to home. As the operator of all three Primary Health Networks in Western Australia, we aim to ensure that the people most at risk of poor health have access to quality care. By working closely with GPs, health professionals, service providers, hospitals, government, and the community to strengthen primary care state-wide, we are delivering better health, together.

About The Team
The Digital Services Portfolio delivers seamless, informed, people centred digital services that contribute to organisational success. It does so by implementing seamless, well-integrated digital processes that improve outcomes for users; continual access to timely, reliable information to inform decision-making; and people-centric digital design that supports the way people access and use services. Primary Health Insights and Primary Sense are Digital Services offered to other participating Primary Health Networks across Australia which also sits within the Portfolio.

The Portfolio's teams are Information Systems, Architecture and Design, and Primary Health Insight Services.