Customer, Market and Business Intelligence Analyst

• Great benefits and remuneration

• Work with industry - leading products and technology

• Join a global organisation with a strong focus on training, safety and quality

At KONE, you'll find innovation that goes somewhere

We see a future of smart cities. As an innovation leader in the elevator and escalator industry, our award-winning products and solutions continue to push boundaries, rethinking how we use buildings for life, work and play.

Our work will take you in different directions

We are seeking a Customer, Market and Business Intelligence Analyst to join our New Building Solutions team, with the option to work from our Sydney, Brisbane or Melbourne office.

In this role, the Customer, Market and Business Intelligence Analyst will support stakeholders by analysing customers, markets, offerings, and processes to enhance performance and enable profitable, insight-driven decisions. They will provide detailed information on customer behaviour, market conditions, business performance, and operational processes, while also helping to prioritise improvement initiatives.

What will you be doing?

• Support the development and rollout of frontline commercial strategy.

• Conduct market, competitor, and business analysis.

• Assess offerings from both market and internal performance perspectives.

• Provide clear recommendations to support decision-making.

• Help stakeholders understand business performance, trends, issues, and opportunities.

• Present analytical findings to teams across the organisation and make recommendations based on analysis.

• Serve as key user for CRM and other sales/marketing IT tools.

• Gather and prioritise frontline requirements for CRM and related solutions.

• Communicate requirements to area and global owners.

• Support defining business and analytics requirements with clear scope and targets.

• Understand data needs, availability, and limitations.

• Act as the main link between business teams and IT/analytics specialists.

• Support KPI definition and implementation.

• Design and develop dashboards and data visualisations.

• Contribute to building analytics capabilities, including training and communication.

• Collaborate with data scientists and engineers to develop advanced analytics solutions

What are we looking for?

• 5+ years' experience in a similar position.

• Bachelor's degree in marketing, communications, economics, statistics, finance or related fields. Master's degree in a related field an advantage.

• Experience working in the construction industry an advantage.

• Strong analytical, problem-solving, presentation, and collaboration skills.

• Ability to manage multiple priorities and work both independently and in a team.

• Proactive and self-driven, with the ability to influence stakeholders and a commitment to continuous learning.

• Proficient in Salesforce CRM, PowerPoint, Excel, Qlik Sense, Power BI, and other analytics tools.

There's so much more to KONE than you may realise. 

• Enjoy career progression opportunities within a global organisation.

• Access a range of benefits that engage and motivate our employees and help us make KONE a great place to work.

• Grow with comprehensive learning and development programs covering a wide range of professional skills.

Note: Applicants must either be a permanent resident or citizen of Australia or New Zealand to apply for this position.

This role is being sourced directly by KONE.  We respectfully request no agency approaches.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

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