Engagement Manager

The Amazon Web Services Professional Services (ProServe) ANZ business, Modernization team, is seeking a highly skilled and versatile Engagement Manager (EM) to join our team and lead the delivery of complex cloud solution projects.

In this role you will combine technical expertise with strong project leadership skills to drive successful implementations of AWS-based solutions for our clients. You will bridge business requirements with technical solutions, facilitating technical discussions and ensuring alignment with customer outcomes. Applying AWS frameworks like Well-Architected and Cloud Adoption Framework while demonstrating technical credibility across diverse stakeholders, you will distill customer needs into clear technical requirements, decompose complex problems, and make informed trade-off decisions considering performance, scalability, security, and business impact.

Possessing strong technology and program/project management experience, you will validate technical solutions against business goals, recognize when additional technical evaluation is needed, and manage technical risks. You will be expected to achieve and maintain relevant AWS certifications, develop domain-specific expertise, and effectively communicate technical concepts to both technical and business audiences. As you progress, you'll lead increasingly complex technical projects, shape cross-organizational technical strategies, and establish best practices in your domain. In this role you will apply your management and leadership capabilities to successfully execute project plans, proactively identify and manage risks, resolve issues, escalate when appropriate, and drive projects to successful completion, while exceeding customer expectation

Must hold or be able to attain an Australian Government Security Vetting Agency clearance (see ).

Key job responsibilities
As an experienced professional services program/project manager, you will be responsible for:

• Leading and managing complex cloud migration and implementation projects

• Leveraging your knowledge of AWS to coordinate technical decisions and strategic planning

• Bridging business requirements with technical solutions, facilitating discussions and ensuring alignment with customer business outcomes

• Manage technical teams to distill customer needs into clear technical requirements and map them to business outcomes

• Oversee technical teams to decompose complex technical problems into actionable, deliverable solutions

• Contributing to technical documentation and define documentation standards

A day in the life
AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You'll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.

About the team
The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global speciality practices, which cover a variety of solutions, technologies, and industries.

Basic Qualifications:
- Experience working as a Scrum Master or Product Owner across multiple cross-functional teams
- Experience in program or engagement management, leading other project managers to deliver a program with multiple and concurrent projects
- Experience in leading the delivery of IT projects with external customers or equivalent
- 5+ years of experience in cloud computing.
- Experience in project management of technical programs

Preferred Qualifications:
- Strong understanding of AWS services, architectures, and best practices
- Experience applying AWS frameworks like Well-Architected and Cloud Adoption Framework
- Proven ability to establish technical credibility with engineering teams and senior technical decision-makers
- 3+ years experience in a consulting role with proven experience in leading systems transformation initiatives.

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

---