Cloud Services Engineer

2 weeks ago

Adelaide, South Australia Government of South Australia Full time $90,000 - $120,000 per year


About the opportunity:About youTo be successful you will:
  • Provide technical leadership in the deployment of Multi-Cloud (Azure, AWS and Google Cloud) network infrastructure and applications to ensure project and operational outcomes are delivered successfully across the State aligning with agency business needs and State Strategic Plan.
  • Investigate and resolve incidents assigned to the Cloud Services team within agreed service level timeframes. Coordinate the recovery from system outages that involve complex system restoration. When appropriate, escalate incidents to other teams within the Office for the Chief Information Officer, the business or to 3rd party support providers.
  • Provide guidance and mentoring to existing Cloud Services team members by proactive collaboration and information exchange promoting a culture of high performance, teamwork and customer service to ensure key objectives are met.
  • Initiate, implement and review operational processes and procedures to ensure compliance and the achievement of the teams' objectives.
  • Contribute to the planning and development of across-government Cloud service solutions through the provision of professional and specialist advice to a wide range of customers with varied needs and requirements.
  • Significantly contribute to the coordination, development, implementation and monitoring of Operational Services. Contribute significantly to the development, implementation, monitoring and review of ICT roadmaps utilising an Information Technology Infrastructure Library (ITIL) Service Management Framework.
  • Develop and maintain relationships with ICT Suppliers and key technical stakeholders ensuring strong levels of engagement, collaboration is achieved, and the highest level of customer service is provided to SA Government Agency users.
  • Contribute to and support internal and external audit processes.
  • Participate in briefings and discussion papers and provide expert advice on emerging issues with services supported across the Cloud Services portfolio.
  • Facilitate the implementation of organisational improvement initiatives, ensuring commitment to continuous improvement, the achievement of quality standards in business and performance and monitoring against corporate requirements.
About usWhat we offer
  • Flexible working options
  • Salary packaging options
  • Discounted gym membership
  • Supportive career development opportunities
  • Employee Assistance Program for you and your family
  • Be Well Program


email:Application Instructions:
  • National Police Check
  • Security Clearance - Negative Vetting Level 1 (NV1) (agency to apply post-commencement)


Government of South Australia

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