Business Operations and Procurement Advisor

Business Operations and Procurement Advisor

Clerk Grade: 7/8

Salary Range: $113,574 – $125,720 plus superannuation

Employment Type: Full-Time, 12-month Temporary opportunity with possibility of becoming ongoing

Location: Haymarket or Parramatta with hybrid working arrangement including office attendance at both locations

Division & Team: People and Culture, Office of the Chief People Officer

• Lead procurement and business operations advisory services to support strategic outcomes across the Division
• Collaborate with stakeholders to develop sourcing strategies and manage procurement risks within budget
• Use data and analytics to support financial forecasting and improve decision-making processes

About the team:

Join a dynamic and collaborative team within the People & Culture division, where we support the Department of Customer Service in delivering high-quality procurement, planning, forecasting and business operations services. You'll work closely with internal stakeholders and vendors to ensure compliance, efficiency, and value-for-money outcomes across the organisation.

About You:

To be successful in this role, you will bring:

• Strong experience in procurement and contract management, with a deep understanding of government frameworks and policies
• Excellent communication and stakeholder engagement skills, with the ability to tailor advice and influence decision-making, including at senior executive levels
• Proficiency in using analytical tools and systems to support business planning and financial management
• A proactive approach to identifying and communicating emerging risks and opportunities
• Capability to coach and support staff on procurement processes and business systems
• Demonstrated capabilities with using Microsoft Excel (minimum intermediate level) will be strongly regarded

About Us:

The Department of Customer Service (DCS) transforms how NSW Government agencies interact with customers. We're passionate about putting the customer at the centre of everything we do and adopting new technologies to make government work better. DCS is a service provider and regulator, focused on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.

Looking for more information about the role?

Reach out to Rodrigo Sandoval, Talent Acquisition Advisor at to learn more about this incredible opportunity.

What's next?

Your application should include an up-to-date CV and cover letter which clearly details your relevant skills and experience for this position.

Targeted Question (maximum 2 sentences):

"What resource(s) would you use to ensure that the Department of Customer Service - People and Culture procurement request meets governance requirements?"

Salary Grade 07/08, with the base salary for this role starting at $113574 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Rodrigo Sandoval via

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Monday, September 22nd, 2025 at 10:00 am

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact or

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process