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Housekeeping Manager

2 weeks ago

Mandurah, Western Australia The Atrium Hotel, Mandurah Full time $60,000 - $80,000 per year

An exciting career opportunity is now available for a customer focused and passionate Housekeeping Manager to lead our busy guest services team at The Atrium Hotel Mandurah.

The Atrium Hotel is home to 117 rooms & apartments with our onsite restaurant, indoor pool, spa, and tennis courts we have everything within your reach.

Reporting directly to the General Manager, the role plays an integral part in ensuring that the hotel's reputation for impeccable presentation and customer service is exceeded at all times.

The key responsibilities will include:

  • Work within set budgets in relation to wage costs and ensure rosters are compiled and adjusted appropriate to demand.

  • Assist in leading the housekeeping, laundry, and public area cleaning departments.

  • Develop a thorough knowledge of venue facilities including number, location, and types of rooms.

  • Ensure the effective cleaning of hotel areas with clear concise checklists.

  • Assist in establishing and maintaining specific cleaning procedures for staff to follow.

  • Ensure all room cleans are performed in allotted times and meet schedule.

  • Inspect all arrival rooms daily to ensure the highest standard is maintained.

  • Inspect public areas of the hotel on a regular basis to ensure high standards are maintained.

  • Ensure that any early arrival rooms are given priority and communicated effectively;

  • Ability to deal with staff relations- conflict resolution, absenteeism, work performance.

  • Linen and stock- orders, stock rotation, returns, quality control.

  • Assisting in maintaining in house laundry requirements

  • Accurate restocking, monitoring and control mini bar stock.

  • Conduct monthly/quarterly stock takes on linen and amenities.

  • Communicate to the maintenance team any repairs and replacements necessary daily.

  • Ensuring work, health and safety is of the highest standard at all times.

The ideal candidate will have:

  • A can-do, responsible, and flexible approach to work.

  • Demonstrated ability to build effective relationships with industry, clients, and staff.

  • Prior experience in leading, developing and mentoring a housekeeping team.

  • Comprehensive financial understanding of managing a profitable operation and managing costs particularly controlling wages.

  • Initiative, commitment, and passion for your job.

  • The ability to communicate effectively with your team.

  • An ability to thrive under pressure and direct your team in a high paced environment.

  • Proven ability to be a proactive individual with strong organisational and time management skills.

  • A great sense of style and immaculate presentation and grooming.

  • Exceptional relationship skills.

  • Demonstrated understanding of Hospitality Industry (General) Award compliance and

  • A strong appreciation and understanding of workplace safety.

  • Must have a current Police Clearance.

  • Must be computer literate.

  • The ability to lift, bend, move heavy equipment and remain on one's feet for extended periods of time.

Please send your resume to the General Manager, Kristy Coates at [email protected].

This is a full-time role, working a spread of shifts over a 7-day roster, including weekdays, weekends, nights, and public holidays.