Customer Service Officer

Aboriginal and Torres Strait Islander community-controlled health provider in one of the fastest-growing regions in Australia

A strong sense of community & inclusion

A career that makes a difference

At Kambu Health, we pride ourselves on being an organisation where the best people come to do their best work for our community.

About us

Kambu Health stands as a proud community-controlled, not-for-profit organisation that has been a pillar of Aboriginal and Torres Strait Islander health and wellbeing across the Ipswich and West Moreton region since 1973. Established in response to the urgent need for equitable, accessible, and culturally safe healthcare services. Over the decades, we have evolved into a trusted provider of health and community services while remaining deeply connected to the cultural values, traditions, and aspirations of the community we serve.  Today, Kambu Health employs over 100 dedicated staff, offering a comprehensive range of integrated services, including primary, allied and specialist health services, early childhood education, and family support programs, across multiple clinics and community centres.

Our work is firmly rooted in our commitment to promoting cultural authority, enhancing community wellbeing, and improving health outcomes for Aboriginal and Torres Strait Islander peoples. If you are interest in creating pathways for families to access the health, social, and educational services in a seamless, holistic manner that honours their cultural heritage and strengthens future generations, then Kambu Health is for you.

About the role

• Site located at Family Wellbeing Service Laidley
• Full time, 38 hours/week
• Monday - Friday 8:00am - 4:06pm
• 12 months fixed term

In this rewarding front-facing role based in Laidley, you'll be a vital part of our Family Wellbeing Service, providing compassionate and professional support to individuals and families in our community. Whether by phone, email, or in person, you'll be the first point of contact—listening with empathy, responding to inquiries, and addressing concerns in a timely and respectful manner.

About the successful applicant

To be successful in this role, you will:

Selection Criteria:

• Demonstrated experience in delivering high-quality customer service across a range of channels
• Proficient in the use of Microsoft Office and other computer systems, with strong general IT literacy
• Excellent verbal and written communication skills, with a keen eye for detail and accuracy
• Strong ability to assess incoming tasks and prioritise effectively based on urgency and importance
• Sound understanding of Child Safety frameworks, relevant legislation, and mandatory reporting requirements
• A qualification in Community Services or a related field is highly regarded, though not essential

Mandatory Requirements:

• Current Working with Children Check – Blue Card or ability to gain
• Current Open Driver's Licence

What We Offer:

• Annual Leave Loading of 17.5%
• Four (4) weeks annual leave
• Annual Christmas closure for all Kambu Health employees, with an additional two (2) gifted annual leave days
• Non-Taxable Fringe Benefits salary packaging options amounting to $15,900 per annum
• Uniform Provided
• Paid Mandatory Training, Disclosure Training, CPR and First Aid
• Access to the Employee Assistance Program (EAP)
• Opportunities for both internal and external career growth, including professional development and networking events
• Opportunities to attend community and staff events throughout the year

You should provide a resume and a cover letter (no more than 2 pages) addressing the selection criteria listed within the position description in your application. Please apply online - applications will not be accepted if sent to the contact listed.

Kambu Health embraces equal employment opportunities and we encourage Aboriginal and Torres Strait Islander people to apply.

Contact

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Applications close: 17 October 2025