Ward Clerk

Where Order Meets Compassion — One Chart at a Time
Employment Type: Casual
Position Classification: Administration Officer Level 2
Remuneration: $ $ % Super + Salary Packaging
Requisition ID: REQ Closing Date: Monday 30th June 2025

Location: John Hunter Hospital | Awabakal Land

Whilst this position is open to all individuals, it is targeted to Aboriginal or Torres Strait Islander people under section 21 of the Anti-Discrimination Act 1977. Aboriginal or Torres Strait Islander people are encouraged to apply, and consideration will be given to suitable Aboriginal or Torres Strait Islander applicants to promote equal or improved access. Aboriginal or Torres Strait Islander applicants must demonstrate Aboriginal or Torres Strait Islander status in addition to addressing the selection criterion.

About the role:

• We are seeking a dependable and compassionate Ward Clerk to provide an efficient and effective administrative and clerical service within John Hunter Hospital, in ICU / PICU
• This is a front-line role, ideal for someone with strong organisational skills, attention to detail, and a commitment to delivering excellent customer service.
• As the first point of contact for patients, families, and visitors, you'll play an important role in supporting our healthcare team and ensuring a welcoming and efficient environment for all.
• This role has various shifts offered - Working between the hours of 07:00am - 8:00pm

Key Responsibilities:

• Provide a professional first point of contact for all enquiries—phone, email, and in person.
• Deliver timely and accurate administrative support, including data entry and document management.
• Maintain confidentiality and privacy in all aspects of patient and staff interactions.
• Assist in the coordination of day-to-day clerical operations and workflows.
• Work collaboratively with clinical and non-clinical staff to support patient care delivery.

About You:

• Demonstrated ability to prioritise tasks and meet deadlines in a busy environment.
• High attention to detail and accuracy in handling information and systems.
• Strong interpersonal and communication skills with a customer-focused approach.
• Proficient in the use of computer systems and adaptable to new technologies.
• Ability to work both independently and within a team setting.
• Flexible, dependable, and able to respond to changing priorities.

Benefits:

• At Hunter New England Health, enjoy a career where you're challenged by interesting work and surrounded by spectacular locations. You'll contribute to the team enriching health in millions of ways every day. On top of this we also offer:
• 4 weeks annual leave (pro-rata for part time employees)
• Paid parental leave (for eligible employees) - giving you the opportunity for true Worklife balance
• Salary packaging options - up to $11,600 plus novated leasing
• Fitness Passport for health and well-being - discounted gym options for you and your family
• Employee Assistance Program (EAP) for staff and family members
• Opportunity to work and collaborate with a range of non-clinical and clinical professionals

Need more information?

Click here for the Position Description
Find out more about applying for this position
For role related queries or questions contact Jo-Anne Hiles [email protected]

Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit:

Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit:

At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace. Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply. If you require any accommodations or adjustments to the recruitment process please let us know when you apply or at any stage of the process. We will work with you to meet your needs and create the best possible experience. Please contact [email protected] for confidential support to ensure an equitable, barrier-free application process.

Information for Applicants:

Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit:

Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit:

This is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.

Salary Packaging: is beneficial to most Hunter New England Health employees and may increase your take-home pay Salary package a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt. Find out more by contacting SalaryPackagingPLUS via [email protected] or

Hunter New England Health employees may be eligible for a range of benefits such as allocated days off (ADO) for full time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses.

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