Product Specialist

ABOUT PULSE

Pulse is an Australian-owned software company established for more than 35 years. Mining ERP is a complete management system with six fully integrated or standalone modules.

Pulse is utilised across the mining industry and various other sectors. Our ongoing efforts to enhance existing systems, along with frequent new product releases, are driving the company's vision to develop, improve, and evolve its world-class ERP software, analytics, and mobility platforms through the integration of emerging technologies.

ABOUT THE ROLE

Our Payroll Systems Product Specialist plays a key client-facing role, delivering exceptional support and service to our system users. The Payroll, HR Kiosk, and Time & Attendance – Workforce modules operate within industries where complex awards and rosters are common, making them highly configurable and adaptable. The successful candidate will be responsible for providing support for the Workforce and Payroll modules, as well as guiding ongoing improvements to the product to meet evolving client needs.

ABOUT YOU

You will possess comprehensive knowledge of Australian payroll processing, including legislative and compliance considerations associated with payroll functions and general HR knowledge with an insight into WHS legislation and systems. . This encompasses, but is not limited to:

• Configuration and setup of our Advantage HR/payroll system providing accurate support to our customers, new and existing, testing and support post go-live.

• Ensuring accuracy and integrity of payroll data through auditing, analysis, and resolution of report discrepancies on a regular basis, testing, system upgrades and high level of client support.

• Interpretation of awards, Enterprise Agreements (EAs), legislation, National Employment Standards (NES), and State-based leave legislation, knowledge of the Fair Work Act and related employment standards.

• Experience with the handling termination and redundancy payments, superannuation processing, and taxation audits for client support and

• Developing and delivering training manuals and user guides to enhance the client experience, process improvements and ongoing supporting documentation.

• Supporting key stakeholders in the effective use of HR, payroll, and Time & Attendance modules resolving customer tickets, calls and queries related the Pulse platform.

• Collaborating with internal DevOps teams to support clients, issues related to bugs, functionality and system errors, while recommending new processes, improvements, upgrades, and enhancements.

• Future recommendation of existing and new processes and improvements, upgrades and enhancements.

• Working with a variety of customers, account managers to understand their needs and resolving issues and tickets as they are logged.

ABOUT KEY RESPONSIBILITIES

You will possess a strong ability to think outside the box when problem-solving, including reviewing, identifying and recommending options for changes or improvements of current payroll technology and procedures to improve efficiency, functionality and flexibility including investigation and resolution of one-off and recurring complex or technical problems.

• AT least 3 years' experience in a similar role, payroll administrations/system management, HRIS administration/implementation

• Project implementation, admin/support and account management experience

• A good understanding of payroll and related technology/software, including experience in integrating time and attendance systems

• Participated in payroll software implementations, digital transformation - (highly regarded)

• An ability to prioritise and multitask across customers and key stakeholders

• Superb client-facing and internal team communication and interpersonal skills with strong written communication skills, including development of user guides and support

• Ability to travel to sites if required and support in house departments, secondments to key clients.

WHY PULSE?

This is a full-time, permanent employment opportunity at our office. We will provide you with training across all modules of the Pulse software system, which will allow you to develop greater knowledge, and wider skill sets within our software development environment.

WHO YOU ARE:

To succeed at Pulse, you'll need to embody our core values—operating with Integrity, Quality, Innovation and growth along with our People. Our friendly and collaborative workplace culture will support and guide you as you transition into your new position within the wider Pulse Community.

Pulse Benefits:

We offer weekly fruit baskets, breakfast and coffee daily… a state of the art Pulse Gym & exercise Studio, breakout area that consists of: Pinball machines, Golf simulator and gaming systems, dedicated lounge area for downtime and ongoing opportunities to grow and progress in your career

At Pulse, we don't just talk about" making your job easier" - we breath it.