Customer Experience Representative

2 weeks ago

Greater Melbourne Area, Australia Matrix Education Full time $45,000 - $60,000 per year

Matrix Education
is Australia's leading and fastest-growing tuition college for primary and secondary students. With over 25 years of experience, we've helped tens of thousands of students achieve their academic goals.

We are now hiring casual
Customer Experience Representatives
to join our team at
Box Hill, Melbourne
.

As a Customer Experience Representative, you will be the first point of contact for all Melbourne Matrix parents and students in person, over the phone and online. You will manage the day to day operations of the Box Hill campus and provide enrolment advisory, service and support to the students, parents and staff members.

The working days for this role are
Mondays, Saturdays
and
Sundays
. Full on-the-job training and support is provided.

What you'll do...

  • Day to day operational management of the Box Hill campus.
  • Responding to inbound telephone, email and face to face enquiries.
  • Making outbound sales and engagement calls.
  • Ownership of end to end enrolment management, from trial lessons, enrolment to retention.
  • Management of customer profiles and enrolments on the CRM.
  • Delivery of internal communications at the campus level.
  • Providing support to staff and students on site.
  • Ad hoc administrative duties.

What you'll need...

  • Minimum one year experience in Customer Service, Administration, Retail or Sales.
  • Outstanding verbal and written communication skills, with a confident, polite and professional approach.
  • Ease in being proactive and asking for a sale, and well as negotiating and solving problems with prospective customers when you hear 'no'.
  • Keen attention to detail when documenting and entering information.
  • Ability to remain calm and focused during busy periods.
  • Flexible attitude, hard-working and results driven.

A few of our perks...

  • Convenient location in Box Hill, close to public transport.
  • Modern, open-office environment.
  • Competitive remuneration rates.
  • Open and collaborative management team.
  • Amazing facilities.

  • Experience Leader

    2 weeks ago

    Melbourne, Australia GrowPro Experience Full time

    **About us** We are GrowPro Experience, an international Startup that designs experiences and offers free advice to adventurous souls who want to live, study, and work abroad. **Your functions** - Welcoming students in local coworking (includes airport pick up service) - Negotiation with local partners (related to events and destination activities) -...

  • Customer Service Representative

    2 weeks ago

    Greater Sydney Area, Australia PPD Search Full time $60,000 - $80,000 per year

    THE COMPANY YOU WOULD BE JOININGThis global medical device/technology company bases everything they do on genuine care for health and well-being.They are a trusted medical services and solutions partner, driving healthy outcomes for people facing movement challenges.They create value by improving clinical outcomes for patients and enabling a better work...

  • T2 Customer Experience Representative, Zoleo

    1 week ago

    Melbourne, Australia Roadpost Full time

    ZOLEO Inc. is looking for an exceptional Tier 2 Customer Experience Representative to join the global Customer Experience team. A joint venture between two leaders in the mobile satellite sector, Roadpost Inc. of Toronto, Canada and Beam Communications of Melbourne, Australia, ZOLEO has met with early success winning multiple innovation awards and enjoying...

  • Customer Service Representative

    1 week ago

    Greater Melbourne Area, Australia PSA BDP Full time $60,000 - $90,000 per year

    Job DescriptionPSA BDP, a member of the PSA Group, is a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions. The company is headquartered in Philadelphia, PA, and employs more than 5,500 people worldwide.We are a team that celebrates our unique diversity and close-knit community atmosphere. Our core...

  • Inside Sales Representative

    2 weeks ago

    Greater Melbourne Area, Australia PROLIM Australia & New Zealand Full time $60,000 - $90,000 per year

    Join Our Team as a Junior Sales Representative – PLM, CAD & Simulation SolutionsAre you passionate about technology and eager to kickstart your career in sales? Do you thrive in a fast-paced, client-focused environment? We're looking for a motivated and dynamicJunior Sales Representativeto join our growing team and help drive the adoption ofPLM, CAD &...

  • Sales Representative

    2 weeks ago

    Melbourne, Australia GrowPro Experience Full time

    **¿Estás preparado para subirte en una montaña rusa de sensaciones y emociones? **¡Prepara tus tiquetes! Estamos deseando saber más de ti, pero antes déjanos contarte quiénes somos. **¿Quiénes somos?** Somos una startup nacida en Melbourne (Australia) hace más de 8 años, y ahora mismo, estamos por todo el mundo. Nacimos de la mente de dos...

  • Sales Representative

    4 days ago

    Melbourne, Australia GrowPro Experience Full time

    **¿Estás preparado para subirte en una montaña rusa de sensaciones y emociones? **¡Prepara tus tiquetes! Estamos deseando saber más de ti, pero antes déjanos contarte quiénes somos. **¿Quiénes somos?** Somos una startup nacida en Melbourne (Australia) hace más de 8 años, y ahora mismo, estamos por todo el mundo. Nacimos de la mente de dos...

  • Sales Representative

    2 days ago

    Melbourne, Australia GrowPro Experience Full time

    **¿Estás preparado para subirte en una montaña rusa de sensaciones y emociones? **¡Prepara tus tiquetes! Estamos deseando saber más de ti, pero antes déjanos contarte quiénes somos. **¿Quiénes somos?** Somos una startup nacida en Melbourne (Australia) hace más de 8 años, y ahora mismo, estamos por todo el mundo. Nacimos de la mente de dos...

  • Customer Experience

    2 weeks ago

    Melbourne, Victoria, Australia DBG Health Full time $60,000 - $90,000 per year

    About DBG HealthDBG Health is a leading Melbourne-based health, wellness, and beauty company with over 1,500 professionals dedicated to making wellbeing accessible to all. Our diverse portfolio, spanning Arrotex Pharmaceuticals, VidaCorp Consumer Brands, Independent Pharmacies of Australia Group, Axe Health Services and MyDNA reflects our commitment to...

  • Customer Experience Specialist

    2 days ago

    Melbourne, Australia Inchcape Full time

    **Sales Consultant** **Location: Mentone** **Salary: $75,000 + Commissions + Super** **Our Story** At Inchcape, we are a global leader in automotive distribution and retail, representing some of the world's most iconic vehicle brands. Our commitment to excellence ensures that we deliver outstanding customer experiences and operational efficiency across...