Family Support Officer

Centacare North Queensland is a not-for-profit organisation that provides counselling, family support, mediation, family dispute resolution, disability services, education and courses, crisis housing and homelessness support, youth services, community engagement and NDIS services. Centacare services the North Queensland community from offices in Townsville, Ayr, Bowen, Mt Isa, Cloncurry, and Normanton.

Benefits you will enjoy

• SCHADS L3 Salary + Location Allowance for Cloncurry - $6,000 pa
• Great NFP Salary Sacrifice options available to reduce your taxable salary by $15,900 p.a. with Eziway Salary Packaging
• 5 Weeks Annual Leave + 17.5% leave loading
• Birthday Leave
• Sign on bonus $200
• Above Award Payment $2500 per annum
• Extensive support and investment in your Professional Development

About the position:

The position will support families by identifying and addressing barriers to vulnerable families, undertaken through a case management service delivery model including assessments, educational resources and practical support.  You will provide both early intervention, family support and practical strategies to families and individuals to strengthen the capacity of family units who find themselves in vulnerable circumstances.

Key Responsibilities include:

• Provide culturally appropriate and flexible early intervention family support strategies, techniques, skill development, assistance and information to Culturally and Linguistically Diverse (CALD) individuals and families, including those who identify as Aboriginal and/or Torres Strait Islander.
• Assist individuals and families to put into practice strategies of parenting and household skills they have learned through our programs.
• Provide early intervention-focused services, supporting families to strengthen the care and protection of children living at home and increase safety.
• Contribute to the planning and provision of community education, groups, and support in accordance with program and Centacare requirements.
• Maintain appropriate files and records, data entry for case management database and complete other required documentation within agency guidelines.
• To participate and support Centacare to engage in culturally appropriate events and activities.
• Develop and maintain effective relationships with community, government and non-government services.
• Ensure all duties and functions of the role are carried out within a continuous improvement framework.
• Participate and contribute to line management meetings, professional development, supervision, team meetings, and staff days as required. Commitment to the mission and procedures of Centacare NQ, including organisational goals.

Download the Position Description below for more important details about the position.

To be successful in this role you will have:

• possession of degree level qualifications relating to the human services field, or community development with at least 12 months relevant experience, or an equivalent combination of qualifications(s) and/or experience.
• Previous experience in similar role using strength-based framework in early intervention family support.
• Understanding of Aboriginal and Torres Strait Islander peoples, cultures and societies and the issues which impact upon them in contemporary society and/or experience working with CALD people.
• Demonstrated experience and skills in conducting safety and risk assessments with vulnerable families.
• Current open driver's licence
• Working with Children Blue Card and Disability Worker Screening (or ability to obtain)

Applying
If you are interested in applying for a position, please provide a brief cover letter outlining your experience relevant to this role along with a copy of your Resume.

This advert will remain current on Seek until filled, Only applicants that are shortlisted will be contacted.

Centacare North Queensland is a Child Safe and Equal Opportunities Employer.  People from diverse backgrounds including Aboriginal and Torres Strait Islander people, people with a disability, and people from culturally and linguistically diverse backgrounds are encouraged to apply. Applicants must have appropriate work rights in Australia.