Manager, Operations

Stake is looking for a Manager, Operations to join our Customer Success and Operations team, at our brand new CBD office, within a flexible hybrid working model This is a 12-month maternity leave cover with the possibility of extension to 15 months.

We're an Australian investing platform that helps ambitious people confidently grow their wealth. By offering seamless, immersive access to the share markets, we've empowered a new wave of investors. Stake has grown fast from a fintech startup into a robust financial services company. Today we have 700,000 customers and more than A$5 billion under administration.

At Stake, we break barriers in everything we do. Just like our customers, we're driven by ambition. Our desire for continuous growth is what creates the collaborative and high-performance environment we work in. Though we're spread around the world, we're a unified team moving towards a shared vision: to unleash the investor in everyone.

Join us as we continue to reshape the financial industry, inspiring investor confidence and celebrating our wins along the way.

The Manager of Operations at Stake is a strategic leader responsible for ensuring the smooth and efficient functioning of the business's core operations. We are looking for an innovator and problem-solver to optimise existing processes, drive strategic initiatives, and build a high-performing team. The role requires a strong blend of analytical skills, leadership, and a deep understanding of the financial services industry.

Our high-performing and vibrant Operations team (~30 people) at Stake spans Cash Operations, Trading Operations, KYC/AML and Stake Super across Australia and Brazil and you will be a key leader at Stake touching all areas of the business. Stake is going through an exciting growth phase and this role will be instrumental in how we continue to uplift and refine our processes.

Further responsibilities include:

• This role will oversee the following critical pillars within Operations, as well as the operational processes and oversight for new product developments related to each:
  • AML/KYC: this refers to Anti-Money Laundering (AML) and Know Your Customer (KYC).
  • Trading: managing the operational aspects of trading, which could include trade execution, settlement, and reconciliation.
  • Cash: handling the flow of funds, including deposits, withdrawals, and internal transfers.
  • Stake Super Operations: overseeing the operational processes related to self-managed super funds (SMSFs) on the platform, which likely involves managing contributions, rollovers, and compliance.

Operational Excellence

• Process & Strategy: design, implement, and continuously optimize operational processes to support rapid business growth and enhance efficiency. Partner with leadership to translate strategic plans into tangible operational initiatives.
• System Implementation: identify, implement, and optimise new tools and systems to enhance overall operational efficiency and effectiveness.
• Risk Management: proactively identify and manage operational risks, including forecasting and planning for scalability and resource needs.
• Key Operations Partner Relationships: manage and own relationships with key operations partners (e.g., DW, FinClear, AWX, etc.).

Leadership

• Team Development: Lead and mentor a high-performing operations team, fostering a culture of accountability and continuous improvement.
• Knowledge Management: Ensure all operational processes are well-documented and easily understood, building a resilient and scalable knowledge base for the entire team.

• Operational Leadership: Proven experience as a senior operations leader, preferably within a high-growth fintech environment.
• Growth Frameworks: A demonstrated track record of building and scaling operational frameworks that have supported substantial business growth.
• Analytical & Strategic Mindset: A fast-thinking, decisive problem-solver with a highly analytical and 'first principles' approach to complex challenges.
• Execution Focus: Obsessed with operational excellence and a proven ability to translate vision into tangible results.
• AI Integration: A deep understanding of AI capabilities and experience in effectively integrating them into operational processes. Experience with agentic frameworks or autonomous systems is highly valued.
• Team Leadership: A strong, empathetic leader who is also a hands-on individual contributor, comfortable being 'in the traffic' and not just directing it. You have a maniacal attention to detail.

At Stake, we're more interested in your attitude than your resume. If you believe this is a role you want to jump into head first and be part of our mission, please apply and let us know why in your cover letter

Benefits of working at Stake

You'll have the opportunity to work with autonomy while learning from some of the best talent in the industry, playing a meaningful role in building a company that has loads of positive momentum and excitement around it.

But we also have perks. Not long ago, we proudly introduced new benefits under the Grow with Stake program. Please see the whole list on our Careers website, including:

• Professional development allowance
• Wellbeing allowance
• Up to 16 weeks of paid parental leave
• Childcare allowance
• Extra paid leave during tough times
• Discretionary performance bonus and talent referral bonus
• Employee Share Options scheme for senior leaders

Stake is an equal opportunity employer that values diversity. We're proactive about providing an inclusive work environment and do not discriminate based on race, religion, nationality, gender, sexual orientation, age or disability status. We're also endorsed by WORK180 as a great employer for women.

Once we've received your application, we'll give it the attention it deserves and you'll hear from us either way. We're a 2024 Circle Back Initiative Employer –which means we're committed to responding to every applicant. If we think you'd be a good addition to our team, we'll give you a call and from there, you'll cruise through our recruitment process.

To all recruitment agencies: Stake does not accept agency resumes. Please do not forward resumes to our jobs alias or directly to Stake employees. Stake is not responsible for any fees related to unsolicited resumes.