Senior Manager, Conversation Design

2 weeks ago

Sydney, New South Wales, Australia Commonwealth Bank of Australia Full time $120,000 - $180,000 per year
  • You are a strategic thinker, passionate about emerging technology, AI, Chatbots and Contact Centre Technology
  • Join a flexible and fun team who are committed to delivering and optimising meaningful connections with our customers
  • Together we ensure a seamless and cohesive cross-channel experience for our customer
Do work that matters

See yourself in our team

More specifically, you will:
  • Provide thought leadership and support to our strategic objectives ensuring every opportunity is maximised & aligned to our broader vision.
  • Design and craft exemplary flows, scripts, and experiences for our customers and frontline teams.
  • Work closely with stakeholders to translate strategy and conversational designs into implementable solutions.
  • Collect, analyse, and integrate feedback from users and customers to constantly refine and improve conversational experiences.
  • Keep abreast of the latest trends and innovations in the generative & conversational AI, CX, and UX space.
  • Guide, mentor, and lead a team of Conversation Designers, ensuring they have the resources and knowledge to excel in their roles.
  • Contribute to/conduct internal training and knowledge sessions across the Conversation Design Chapter to ensure that members skills are cutting-edge.
We are interested to hear from people who have
  • Demonstrated ability to identify opportunities and deliver exceptional customer experiences using Conversational & Generative AI
  • Exposure to a complex multi-bot environment or orchestration of a holistic generative AI experience
  • Passionate to learn and transform the customer experience on our digital assets
  • Able to think outside the box to lead delivery of innovative & market leading solutions
  • Continuous improvement mindset
  • Excellent customer and analytical focus
  • Demonstrated stakeholder management experience
  • The ability to work autonomously in a team environment
  • Experience with content production, risk, legal & compliance management
  • Experience working with Conversational AI and messaging platforms
If this sounds like you then apply today

  • Senior Conversation Designer

    4 weeks ago

    Sydney, New South Wales, Australia Qantas Group Full time

    Job DescriptionOpportunity to shape Conversational AI within the Qantas Digital teamsFlexible ways of working – hybrid model with 2 days onsiteFull-time permanent position, based at our Head Office in Mascot, SydneyWe've always been pioneers, and we're proud to see that spirit in our people today. Our resilience has helped us through good and tough times,...

  • Senior Conversation Designer

    4 weeks ago

    Sydney, New South Wales, Australia Qantas Group Full time

    Job DescriptionOpportunity to shape Conversational AI within the Qantas Digital teams Flexible ways of working – hybrid model with 2 days onsite Full-time permanent position, based at our Head Office in Mascot, Sydney We've always been pioneers, and we're proud to see that spirit in our people today. Our resilience has helped us through good...

  • Design Manager

    4 weeks ago

    Sydney, New South Wales, Australia Design Build Full time

    Join to apply for the Design Manager role at Design Build1 day ago Be among the first 25 applicantsJoin to apply for the Design Manager role at Design BuildGet AI-powered advice on this job and more exclusive features.Position: Design Manager, High Voltage Project,s including HV transmission lines, renewables, and substations.Location: Sydney, Brisbane,...

  • Senior Interior Designer

    4 weeks ago

    Sydney, New South Wales, Australia Design Build Full time

    Join to apply for the Senior Interior Designer role at Design Build1 day ago Be among the first 25 applicantsJoin to apply for the Senior Interior Designer role at Design BuildAbout The CompanyOur client is seeking an experienced Senior Interior Designer to join their award-winning Design agency. Known for their high-quality productions, these architects,...

  • Senior Conversion Copywriter

    4 weeks ago

    Sydney, New South Wales, Australia Eucalyptus Full time

    OverviewJoin to apply for the Senior Conversion Copywriter role at Eucalyptus.Turn words into healthier lives. At Juniper (one of Eucalyptus's brands), we're transforming how people manage their metabolic health – more effective, more accessible, more enjoyable. Our patients aren't just customers, they're navigating lifelong health journeys. The words we...

  • Senior Interior Designer

    2 days ago

    Sydney, New South Wales, Australia Siren Design Group Full time $90,000 - $120,000 per year

    Siren Design GroupWe are a team of creatives with an entrepreneurial mindset and a passion for interiors. We design interior spaces for some of the most interesting companies globally. Our mission is to enable people to thrive and help businesses care for the planet through our creativity. Our values of bravery, authenticity, and kindness drive us and make...

  • Senior Building Designer

    5 days ago

    Sydney, New South Wales, Australia CHD design Full time $80,000 - $100,000 per year

    CHD Design is a building design practice based in Sydney, working on projects both locally and internationally.We are seeking aSenior Building Designer / Architectural Draftsperson to join our team. This is a full-time, permanent role, and CHD Design is prepared to offer visa sponsorship for the right candidate.Responsibilities:l Produce detailed design...

  • Mid-Senior Interior Designer

    2 weeks ago

    Sydney, New South Wales, Australia Design & Build Full time $90,000 - $120,000 per year

    Joining our renowned Design and Construct client as an Interior Designer, the successful candidate will have demonstrated experience managing projects from initial stages to project delivery.Working with high-end commercial and workplace projects, our client supplies interior solutions for big household names and pride themselves on developing strong...

  • Mid-Senior Interior Designer

    4 weeks ago

    Sydney, New South Wales, Australia Design Build Full time

    About The CompanyOur client is a well-established Australian Design and Construct firm who specialize in creating unique, sought-after spaces across hospitality, entertainment and living projects. With over 30 years of experience in the industry, the team have been able to produce multiple award-winning projects through integrating architecture, interior...

  • Mid-Senior Interior Designer

    4 weeks ago

    Sydney, New South Wales, Australia Design Build Full time

    About The CompanyOur client is a well-established Australian Design and Construct firm who specialize in creating unique, sought-after spaces across hospitality, entertainment and living projects. With over 30 years of experience in the industry, the team have been able to produce multiple award-winning projects through integrating architecture, interior...