NDIS Supports Coordinator

1 day ago

Cairns, Queensland, Australia Spinal Life Australia Full time $60,000 - $80,000 per year

NDIS Support Coordinator – Cairns

Spinal Life Australia is a non-profit organisation that provides expert knowledge, specialist therapies and supports tailored for people with spinal cord injuries and other physical disabilities. We're the largest provider of support services to people living with spinal cord injury in Australia.

We are currently looking for a NDIS Supports Coordinator to join our team. The role is based in our Cairns Healthy Living Centre on a permanent contract basis.

Purpose of the Position:

The purpose of this position is to assist a person with a National Disability Insurance Scheme (NDIS) Plan to achieve their Plan Goals, connect with Supports and Services and strengthen their capacity to manage their funding in the long term. The Support Coordinator will assist a NDIS participant to link up with the service providers of their choice, navigate the disability sector and coordinate their informal, mainstream and funded disability supports.

As a Supports Coordinator you will provide varying levels of coordination support for young people and adults giving consideration to individual circumstances and level of complexity.

What's needed to be successful?

Our high-performing NDIS Support Coordinators come from a variety of backgrounds and specialisations. We're looking for someone who has:

  • NDIS Support Coordination experience
  • Capacity to swiftly acquire a working knowledge of the range informal, community, mainstream and funded support providers
  • The ability to role model a strength based, client centric approach
  • An understanding of the changing government landscape with a person-centred approach, in a commercial context
  • Demonstrated evidence of taking a solutions-focused approach to solving problems
  • An understanding of, and the ability to anticipate and manage client relationships and expectations; responsive to changes in client needs and expectations
  • Experience working with people with complex needs and managing sensitive customer relationship needs and expectations
  • Skills to analyse and present information drawn from data to management to support decision making
  • Capacity to recognise and respond to potential conflict of interest situations as they arise to ensure that the participant needs are not compromised by business imperatives
  • Sound understanding of good management/leadership practices
  • Ability to travel regionally on an occasional basis
  • Collaboration within a multi-disciplinary environment with other Support Coordinators, and Allied Health and Disability Support professionals
  • A current NDIS Workers Screening (QLD) or be willing to obtain a NDIS Workers Screening check and a Working with Children Check (Blue Card) or be willing to apply for one.

Why do I want to work at Spinal Life Australia?

This is your opportunity to really make a difference – in our team, in our organisation and in our clients' lives. By doing a great job, you'll be assisting our clients to access the support they need in an appropriate time frame to help them live the life that they choose.

Apply now and you'll also enjoy all the benefits of working with Spinal Life Australia, including:

  • Ongoing training and development - we say it because we actually do it.
  • Salary packaging arrangements that can increase your take-home pay.
  • Working in a multi-disciplinary team where your expertise is recognised and your contribution truly valued.

For further information regarding the role please feel free to contact Cheryl Varghese, Talent Acquisition Specialist on

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