Clinical Specialist

Hiring Manager: Chantal De Winter

Recruiter: Aislinn Roche

ABOUT THE ROLE

Our elite sales team is made up of passionate, dedicated professionals, delivering the most advanced medical technologies to patients in need. By collaborating extensively with leading healthcare professionals you'll see first-hand the impact you have on individual lives - one patient at a time.

The position of Clinical Specialist, Rhythm Management, provides clinical and technical support for a range of Cardiac Rhythm Management products within WA. This support is required during implants, patient clinics, for technical trouble-shooting and other general assistance to the sales team & their customers.

This role is responsible for supporting the Western Australia region and reports directly to the Regional Sales Manager – Rhythm Management and Electrophysiology - WA.

KEY RESPONSIBILITIES

• Provide superior day-to-day field clinical support, which includes patient interactions of patient education, programming of Boston devices and patient follow up, plus technical/application and education support, site management and coordination.
• Build strong relationships with existing customers to understand their needs as well as identify potential new business opportunities in the assigned state.
• Successfully complete formal CRM training program, take part in the on-call roster once certified and apply these skills in the field and maintain high level of technical and market knowledge on an ongoing basis.
• Understand and identify your customer needs in your state including practices and policies as well as identifying any competitor activities.
• Completion of relevant administration including reporting, stock validations and management as well as database management and latitude remote monitoring support.
• Attend meetings, conferences and exhibitions as required to promote Boston Scientific products and services.
• Complete market analysis and regular reporting as required.
• To be available to support the broader ANZ CRM business on an as-needs basis
• Maintain all company assets, including assigned inventory, in good order and in accordance with BSC audit and process requirements.

KEY COMPETENCIES REQUIRED FOR SUCCESS

Product/Technical Knowledge

• Successfully completes all relevant CRM training
• Develop in depth knowledge of CRM devices and treatment applications.
• Proactively keeps up to date with technical knowledge in CRM and procedures.

Relationship Building

• Builds and maintains effective networks that add value in achieving work related goals.
• Skilled in building rapport with a wide variety of individuals.
• Understands the balance between taking time to build rapport and achieving objectives set.
• Works effectively and collaboratively within the team environment

Organisation & Reporting

• Maintains well organised materials, files, system and reports.
• Plans and prioritises territory activity.
• Makes sure all parts of a job are completed in full, within deadlines, including follow up plans and paperwork.

Results Focused

• Has a results oriented mindset.
• Measures his/her own performance and seeks feedback for self-development
• Demonstrates resilience and has a strong sense of urgency
• Recognises and acts on opportunities.
• Maintains a flexible approach to meet goals.

YOUR EXPERIENCE AND SKILLS

• Previous clinical case experience within Rhythm Management preferrable
• Strong technical and clinical skills
• Proven experience in building and maintaining customer relationships
• Proven ability to absorb complex technical information and apply this knowledge in the field
• Excellent written & verbal communication
• Health Science related tertiary qualifications preferred

WHY CHOOSE US?

• Great Place To Work Certified in 2024 & 2025
• Best Workplaces for Women in 2024 & 2025
• Inclusive Employee Resource Groups
• 2 Wellbeing Days per year
• Discounted health insurance
• Ability to purchase additional Annual Leave
• Employee Stock Purchase Plan
• Access to Employee Assistance Program

Requisition ID: 615374