Claims Officer

Who We Are

Stramit is "Australia's leading vertically integrated steel manufacturer and total steel building material solutions provider" Part of the Fletcher Building Group employing 14,900 people across New Zealand, Australia and the South Pacific. Our connected purpose is focused on 'improving the world around us through smart thinking, simply delivered' providing our customers real value.

About the position:

We're looking for a motivated team player to support our credit and claims processes across the Stramit business. This role is ideal for someone early in their career — perhaps a recent graduate or someone with a background in admin, finance support, or data coordination — who's ready to grow their skills in a supportive environment.

You'll be part of a close-knit team that values accuracy, communication, and continuous improvement. The work is fast-paced but structured, with clear processes and plenty of opportunities to learn. This purpose of this role is to work with our experienced and close-knit Claims team to help manage the credit claims process and minimise warranty claims across the Stramit business.

This is a full-time opportunity, based at our
Knoxfield (VIC) site
.

Key Responsibilities

* Coordinating credit and warranty claims through our internal portal

* Ensuring all documentation is complete and accurate

* Communicating with internal stakeholders to resolve issues and prevent recurrence

* Auditing claims data for accuracy (pricing, stock, customer details, approvals)

* Supporting reporting and improvement initiatives across the team

* Following safety procedures and contributing to a positive team culture

To be considered for this role, we're looking for…

* Strong attention to detail and a methodical approach to admin tasks

* Confidence using Excel and other systems to manage data

* Great communication skills — written and verbal

* A proactive mindset and willingness to learn

* Experience in a high-volume admin, finance support, or customer service role is helpful but not essential

Most important part… why work with us? What's in it for you?

No matter who you are, if you have the drive and commitment to make a difference, you'll have a bright future with us. Whether in the factory, on the road, or in the office, you'll be working with the best in the industry. You'll be part of a supportive team continually finding better ways to do things - all aimed at making it easier for our customers to get the job done. We are proud to offer:

• 2 dedicated WFH days per week
• Parental Leave policy. Primary carers receive full base pay for 26 weeks or receive 50% of full pay over 52 weeks. Secondary carers receive 4 weeks of full pay.
• 5 additional leave days 'New Parent Leave' for primary and secondary carers during their first year back at work
• Strong Inclusion and diversity commitment to our team members including Gender affirmation leave (10 days), LGBTQ+ Rainbow Tick accreditation.
• Access to your own PerkBox account, where you can utilise 1000's of major retailer discounts
• Full training, the latest technology, and tools of the trade to support your success at Stramit

Interested? We'd love to have a chat and see if you could be the right fit To submit your application, click the 'apply now' button. We look forward to reviewing your application and exploring your potential with Stramit.