Domestic & Family Violence Specialist - Family Wellbeing Service (Emerald)

CQID is one of the largest employers of Aboriginal and Torres Strait Islander peoples in the Central Queensland region. Offering a broad range of service areas, with roles that serve our community across Rockhampton, Emerald, Longreach, Woorabinda, Gladstone, Bundaberg and Hervey Bay

A new organisational structure, designated HR team and the implementation of a new Workforce Strategy. Striving to support employees on their career journey is a priority and contributes us to being an Employer of Choice.

Purpose of the Position

The Domestic Violence Specialist plays a vital role in promoting best practice and ensuring the safe, collaborative, and integrated delivery of services in response to family violence. Embedded within the Family Wellbeing program, the position contributes to the effective delivery of services across the organisation and the broader community by strengthening the capacity of colleagues through building awareness and knowledge, while supporting clients, particularly children and their families, to access high-quality, appropriate support in assessing and responding to family violence.

Responsibilities and Duties

• Actively screen and assess incoming referrals for indicators of DFV and ensure risk assessments are completed and safety plans developed when DFV is identified.
• Provide colleague with advice on safety planning including safe engagement and risk management strategies for families affected by domestic and family violence.
• Contribute to and review case plans for implementation of family violence safety plans and therapeutic interventions.
• Participate in home visits where appropriate and work jointly with FWB colleagues to ensure support needs of the family are met.
• Provide specialist advice to FWB staff during case consultations, collaborative meetings, and stakeholder discussions.
• Remain up to date with best practice initiatives/models and amendments to key legislation/policy that directly relate to the DFV sector, providing in-house training and learning opportunities to FWB caseworkers, including the provision of information and resources, for distribution to clients and community.
• Provide mentorship to FWB staff in conducting coordinated community responses to cases of DFV, including the identification and action of external referrals to local DFV support agencies, and specialist interventions.
• Participate in local family violence networks and maximize service capability in partnership with local domestic and family violence services.
• Develop formal partnerships to enhance service delivery and develop and maintain referral pathways to specialist family violence support services.
• Contribute to the collation of relevant data and evidence of service delivery in line with the scheduled reporting requirements.
• Work inside the FWB case management framework and service delivery model, ensuring high quality and consistent support to clients towards achieving outcomes.
• Participate and contribute to the organisation's compliance obligations under the ISO 9001:2015 Quality Management System and Human Services Quality Standards (HSQS).
• At all times work within CQID's Workplace Health & Safety Policies and Procedures.
• Other responsibilities as directed by Team Leader.

Qualifications and Experience

Essential

• Current C Class Queensland Driver's Licence
• Current Working with Children Check (Blue Card)
• Holds or is willing to obtain a First Aid and CPR Certificate
• Tertiary qualification in a relevant discipline or a minimum of five years' equivalent professional experience in a related field
• Demonstrated knowledge of family and domestic violence, including risk assessment and response
• Demonstrated experience working within child and family services
• Ability to manage competing priorities and deliver outcomes within timeframes and with limited supervision
• Strong written skills with the ability to develop and maintain accurate, high-quality client documentation
• High level of emotional intelligence, with the ability to work collaboratively, show initiative, and manage work tasks independently
• Excellent verbal communication skills, including the ability to negotiate, advocate, and resolve conflict in high-pressure environments
• Proficient in the use of Microsoft Office and client management systems
• Physically capable of fulfilling job responsibilities

Desirable

• Experience in leading or supporting teams to achieve service performance outcomes
• Understanding of the statutory child protection system, including the Child Protection Act 1999 and Human Rights Act 2019
• Experience delivering culturally appropriate services to Aboriginal and Torres Strait Islander peoples
• Demonstrated ability to apply therapeutic practices in domestic and family violence (DFV) casework, including making professional assessments and recommendations
• Experience in developing and managing case plans
• High level of professionalism, dedication, and enthusiasm
• Identifies as Aboriginal or Torres Strait Islander (identified position or preferred, if applicable)