General Manager Organisational Development, Sydney Airport

Company description:

Certis Security Australia is one of the country's leading security service providers, with over 3,000 employees nationwide. As part of the Singapore-headquartered Certis Group, we deliver integrated security solutions that combine cutting-edge technology with highly skilled personnel. Our mission is to make the world Safer, Smarter, Better, and our five-year strategy focuses on transformation through diversification, automation, and operational excellence.

Job description:

Position Purpose

Certis Security Australia is seeking a dynamic, outcome-driven General Manager Organisational Development to drive the organisational development (OD) and cultural change agenda across our operations at Sydney Airport contract.

Are you a strategic leader passionate about uplifting workforce capability, driving culture transformation, and embedding leadership excellence? Do you thrive in complex operational environments where your expertise in organisational development can shape the future of service delivery and employee experience? This position plays a critical role in ensuring Certis meets Sydney Airport's expectations for safety, customer service, and security excellence, while also developing a sustainable and engaged workforce for the long term.

About Certis Security Australia

Certis Security Australia is one of the country's leading security service providers, with over 3,000 employees nationwide. As part of the Singapore-headquartered Certis Group, we deliver integrated security solutions that combine cutting-edge technology with highly skilled personnel. Our mission is to make the world Safer, Smarter, Better, and our five-year strategy focuses on transformation through diversification, automation, and operational excellence.

Certis Security Australia is one of the country's leading security service providers, with over 3,000 employees nationwide. As part of the Singapore-headquartered Certis Group, we deliver integrated security solutions that combine cutting-edge technology with highly skilled personnel. Our mission is to make the world Safer, Smarter, Better, and our five-year strategy focuses on transformation through diversification, automation, and operational excellence.

The Opportunity

As General Manager Organisational Development, you'll lead the design and delivery of workforce capability, leadership development, and engagement strategies across a high-performing aviation contract. Reporting to the Executive General Manager, Sydney Airport, and working closely with the Senior Vice President, People and Transformation, you'll play a pivotal role in building a sustainable, engaged, and high-performing workforce.

You'll develop structured leadership pathways, champion Certis culture and recognition initiatives, and embed scalable learning solutions that align with both Certis' values and Sydney Airport's service expectations.

Key Responsibilities

• Lead organisational development initiatives aligned with contract and strategic goals.
• Build leadership pathways and structured coaching programs.
• Drive culture, engagement, and recognition strategies.
• Oversee compliance, safety, and customer service training.
• Use data to make deicisions around leading change management and continuous improvement programs.
• Partner with internal and external stakeholders to deliver workforce excellence.
• Drive regular engagement surveys and action planning for continuous improvement.

About You

• Senior leadership experience in organisational development, workforce engagement, or leadership development.
• Proven success uplifting frontline leadership capability at scale.
• Strong background in employee engagement, change management, and culture transformation.
• Experience with digital learning platforms and data-driven program evaluation.
• Degree-qualified in Organisational Development, HR, Organisational Psychology, or related discipline.
• Collaborative, adaptable, and resilient in a fast-paced operational environment.
• An enthusiastic personality that is passionate about positive engagement at all levels of an organisation
• Committed to supporting and growing the existing positive culture of safety, accountability, and service excellence.

Benefits & Culture

• Competitive salary and hybrid working options.

• Employee discount program with over 400 retailers.

• Wellbeing and Employee Assistance Programs.

• Inclusive and diverse work environment built on respect.

• Career progression and access to executive leadership development.

Our Values

We are committed to:

• Professionalism: Delivering expert, reliable service with excellence.
• Integrity: Acting with honesty, transparency, and accountability.
• Customer Focus: Putting clients first with tailored security solutions.
• Teamwork: Collaborating for shared success and safety.
• Courage: Embracing challenges and innovation with confidence.
• Care: Prioritising people and communities with meaningful impact.
• Safety: Championing a culture of protection and vigilance.

We are committed to:

• Professionalism: Delivering expert, reliable service with excellence.
• Integrity: Acting with honesty, transparency, and accountability.
• Customer Focus: Putting clients first with tailored security solutions.
• Teamwork: Collaborating for shared success and safety.
• Courage: Embracing challenges and innovation with confidence.
• Care: Prioritising people and communities with meaningful impact.
• Safety: Championing a culture of protection and vigilance.

Diversity Statement

Within Certis Australia, we believe our strength lies in the diversity of our people. We offer an inclusive culture where you can be your authentic self, contribute your unique perspective and grow with equal opportunities for advancement. Our commitment to a Safer, Smarter and Better workplace ensures every employee is supported, respected and empowered. We actively encourage First Nations and Torres Strait Islander people to apply as we build a brighter future, where all voices matter.

Certis Security Australia Master License

Certis Security Australia Master License

Sydney Night Patrol & Inquiry Co Pty Ltd

• NSW

• ACT

• QLD 41315

• WA SA48240

• NT 345

• SA ISL 178143

• TAS 3020

Certis Security Australia Pty Ltd

• NSW

• ACT

• QLD

• WA SA 72311

• SA ISL 235794

• VIC Z S

• VIC Z S

• NT 1093

• TAS