Senior Project Manager

2 days ago

Kogarah, Australia Westpac Group Full time $120,000 - $180,000 per year
Description

Create your best future and join Westpac as a Senior Project Manager. 

What's the role?

This role is responsible for leading the end-to-end delivery of a large-scale, integrated cloud-based contact centre platform for Westpac Bank, supporting over 6,000 agents across multiple business units. It ensures the successful implementation, migration, and operational readiness of the new platform, driving transformation in customer engagement and operational efficiency.

The role involves managing project plans, budgets, and cross-functional teams while championing Agile delivery. It oversees integration, migration, and risk management, ensuring compliance with quality standards. Key responsibilities also include stakeholder engagement, aligning with strategic objectives, and promoting best practices.

What do I need?

  • Proven experience leading large-scale cloud contact centre projects, ideally delivering solutions for 500+ seats.
  • Strong Agile leadership experience, including applying Scrum, Kanban, or similar methodologies, and certifications (e.g., Scrum Master, Agile Practitioner) preferred.
  • Hands-on experience with cloud-based contact centre platforms such as Avaya, Genesys, Twilio, or Amazon Connect, including IVR, cloud integrations, and AWS/cloud technologies.
  • Demonstrated technical understanding of DevOps practices, supporting continuous integration, deployment, and collaboration between development and operations teams.
  • Experience with project collaboration and tracking tools, such as Confluence, Jira, and Kanban boards.
  • Strong vendor management and contract negotiation skills, with a track record of delivering outcomes with third-party partners.
  • Proven success in IT transformation or digital delivery projects, ideally within financial services or contact centre environments.
  • Familiarity with ITIL, Agile, and traditional project management methodologies (e.g., PMP, PRINCE2) is advantageous.

Why join us?    

We're obsessed with becoming our customers' #1 banking partner for life and we're looking for people who are passionate about helping us achieve that goal. In return, we're committed to making Westpac the best place to work in the country. Here are just a few of the ways we're already doing that:
  • Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates
  • Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave. 
  • Tailored learning and development opportunities to help your grow your career within the bank. 
  • Lots of opportunities to 'give back' to the Community by getting involved in our many volunteering initiatives.

Create your future today

To get started, simply click on the APPLY or APPLY NOW button

We're all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website.

#LI-Hybrid. 

  • Project Coordinator

    6 days ago

    Kogarah, Australia SCI Projects Full time

    **About us** SCI Projects Pty Limited is a **commercial fit-out** specialist company providing project management, construction and remediation services for a wide range of industries across NSW. SCI Projects has built an enviable reputation for high quality, impeccable service and consistent delivery to timeframes and budgets, across the commercial...

  • Project Engineer

    1 week ago

    Kogarah, Australia Water Brothers Group Full time $80,000 - $120,000 per year

    About WB InfrastructureWB Infrastructure has over 40 civil plumbing teams, servicing areas in Sydney, Wollongong, Central Coast, Upper Hunter Regions and the ACT. Our teams are highly experienced in delivery quality plumbing and civil maintenance contracts providing innovative solutions.About the roleThe main objective of this role is the successful delivery...

  • Tech Project Manager

    7 days ago

    Kogarah, Australia Westpac Full time $120,000 - $180,000 per year

    Job DescriptionCreate your best future and join Westpac as a Release Train EngineerLocation: Sydney/MelbourneFull-Time Permanent roleHybrid working model (2-3 days in office)What's the role?An exciting opportunity is available for a Release Train Engineer (RTE) to join our Cloud Engineering team. This role will be pivotal in driving execution of cloud...

  • Tech Project Manager

    6 days ago

    Kogarah, Australia Westpac Group Full time $120,000 - $180,000 per year

    Create your best future and join Westpac as a Release Train EngineerLocation: Sydney/MelbourneFull-Time Permanent roleHybrid working model (2-3 days in office)What's the role?An exciting opportunity is available for a Release Train Engineer (RTE) to join our Cloud Engineering team. This role will be pivotal in driving execution of cloud initiatives, enabling...

  • Manager - Maintenance Services

    2 days ago

    Kogarah, Australia NSW Health Full time

    **Employment Type**: Permanent Full Time **Position Classification**: Health Manager Level 4 **Remuneration**:$147,653.00 - $175,917.00 per annum plus superannuation **Hours Per Week**:38 **Requisition ID**: REQ617245 **Applications close: Fri**day 21 November 2025 **What you'll be doing** The vision for South Eastern Sydney Local Health District (SESLHD)...

  • Manager of The Disability, Inclusion and Belonging Team

    2 weeks ago

    Kogarah, Australia NSW Health Full time

    **Employment Type**: Permanent Full Time **Position Classification**: Health Manager Level 2 **Remuneration**: $109,857 - $129,624 per annum plus Superannuation **Hours Per Week**: 38 **Requisition ID**: REQ613865 **Application Close**: 13 November 2025 **REQ613865 - Manager of the Disability, Inclusion and Belonging Team** **The Role** Are you a...

  • Manager - Maintenance Services

    2 days ago

    Kogarah, Australia NSW Health Full time $147,000 - $175,917 per year

    Employment Type: Permanent Full TimePosition Classification: Health Manager Level 4Remuneration: $147, $175,917.00 per annum plus superannuationHours Per Week: 38Requisition ID: REQ617245Applications close: Friday 21 November 2025 What you'll be doingThe vision for South Eastern Sydney Local Health District (SESLHD) is 'exceptional care, healthier lives'....

  • Office Manager

    1 week ago

    Kogarah, Australia Skylight Full time

    Office Manager required for an electrical company located in Rockdale. Work together with a team and manage busy office. **Responsibilities**: - Manage logistics, manage and organize delivery's and orders and electricians - Mange electricians work schedule and organization - Implement organization software and operational processes - Provide inspired...

  • Manager of the Disability, Inclusion and Belonging Team

    1 week ago

    Kogarah, Australia NSW Health Full time $109,857 - $129,624 per year

    Employment Type: Permanent Full TimePosition Classification: Health Manager Level 2Remuneration: $109,857 - $129,624 per annum plus SuperannuationHours Per Week: 38Requisition ID: REQ613865Application Close: 13 November 2025 REQ Manager of the Disability, Inclusion and Belonging Team The RoleAre you a passionate and strategic leader ready to drive...

  • Front of House Manager

    2 weeks ago

    Kogarah, Australia 500 Degrees Full time

    We are looking for an experienced Floor Manager to join our team. Must have a minimum of 1 year experience working as a Manager or Supervisor position in a busy environment. We Focus on exceptional customer service, so we are looking for someone who takes pride in their customer service and have an ability to handle complaints. Must be able to work a...