In-Store Associates

We're looking for experienced and customer focused In-Store Sales Associates to join our team Dural, Hornsby or Peakhurst, NSW based.

Who You'll Be Working For:

Hardware & General is a large, family-owned building and plumbing supplier based in Sydney, Australia. Founded in 1960 by Walter MacGregor, we've grown from a single corner store to six locations across Sydney, yet we've remained proudly family-run, now in our third generation

Why Work With Us:

• We're known for our high-quality products, expert staff, and outstanding customer service.
• We provide fast, reliable delivery services and expert advice.
• Our extensive product range includes over 140,000 items, from building materials and plumbing supplies to hardware and renovation essentials.
• We operate across six locations, including our flagship Brookvale site (home to multiple specialist sales centres) and stores in Peakhurst, Mona Vale, Terrey Hills, Hornsby, and Dural.

What You'll Be Doing:

• Assist customers with selection and purchase decisions.
• Operate "Point of Sale" system to record transactions.
• Process and follow up quotes to qualify, refine and close sales opportunities and enter details into the quote register and Frameworks.
• Complete paperwork, ensuring procedures are followed as instructed.
• Assist with preparation, packing and dispatch of orders & receipt to ensure safe storage of stock.

• Manage stock levels and liaising with suppliers as directed by the local manager

• Provide exceptional customer service and demonstrate product knowledge.

• Ensure the store is well-maintained, organised, and visually appealing.

• Contribute to achieving sales targets and supporting daily operations.
• Undertake self-directed learning through Trade Net for relevant products.

What You'll Bring:

• Experience in a customer service role, such as Retail or Trade.
• Strong customer service capability with the ability to build successful long term client relationships.
• Exceptional communication skills and interpersonal skills.
• Reliable, punctual, and able to manage time effectively.
• A positive, friendly, professional and customer-focused can-do attitude.
• Flexibility to work weekends and public holidays where required
• Eager to learn and grow.
• Demonstrated ability to use "Point of Sale" system to record transactions and the ability to prepare quotes.

What You'll Get in Return:

• Attractive staff discounts across all our premium brands.
• Ongoing training and career development opportunities.
• Competitive salary and friendly environment.