In-store Associates

We’re looking for experienced and customer focused **In-Store Sales Associates** to join our team **Dural, Hornsby or Peakhurst, NSW based.**

**Who You’ll Be Working For**:
Hardware & General is a large, family-owned building and plumbing supplier based in Sydney, Australia. Founded in 1960 by Walter MacGregor, we’ve grown from a single corner store to six locations across Sydney, yet we’ve remained proudly family-run, now in our third generation

**Why Work With Us**:

- We’re known for our high-quality products, expert staff, and outstanding customer service.
- We provide fast, reliable delivery services and expert advice.
- Our extensive product range includes over 140,000 items, from building materials and plumbing supplies to hardware and renovation essentials.
- We operate across six locations, including our flagship Brookvale site (home to multiple specialist sales centres) and stores in Peakhurst, Mona Vale, Terrey Hills, Hornsby, and Dural.

**What You’ll Be Doing**:

- Assist customers with selection and purchase decisions.
- Operate “Point of Sale” system to record transactions.
- Process and follow up quotes to qualify, refine and close sales opportunities and enter details into the quote register and Frameworks.
- Complete paperwork, ensuring procedures are followed as instructed.
- Assist with preparation, packing and dispatch of orders & receipt to ensure safe storage of stock.
- Manage stock levels and liaising with suppliers as directed by the local manager
- Provide exceptional customer service and demonstrate product knowledge.
- Ensure the store is well-maintained, organised, and visually appealing.
- Contribute to achieving sales targets and supporting daily operations.
- Undertake self-directed learning through Trade Net for relevant products.

**What You’ll Bring**:

- Experience in a customer service role, such as Retail or Trade.
- Strong customer service capability with the ability to build successful long term client relationships.
- Exceptional communication skills and interpersonal skills.
- Reliable, punctual, and able to manage time effectively.
- A positive, friendly, professional and customer-focused can-do attitude.
- Flexibility to work weekends and public holidays where required
- Eager to learn and grow.
- Demonstrated ability to use “Point of Sale” system to record transactions and the ability to prepare quotes.

**What You’ll Get in Return**:

- Attractive staff discounts across all our premium brands.
- Ongoing training and career development opportunities.
- Competitive salary and friendly environment.