Executive Director, Merchant Risk

10 hours ago

Parramatta, New South Wales, Australia Westpac Institutional Bank Full time $180,000 - $250,000 per year

Job Description
Create your best future and join Westpac as an Executive Director, Merchant Risk & Accreditation
What's the role?
You'll be leading the charge on merchant risk and collections across Westpac's Merchant Acquiring portfolio, shaping strategy, driving performance, and making sure we're ahead of the curve in a fast-moving, high-stakes environment. This is a senior leadership role where you'll own the end-to-end risk and collections capability, influence across the value chain, and represent Westpac at industry forums to elevate our risk practices.

You'll manage a high-performing team, working closely with partners in distribution, marketing, risk, tech, and operations. Your focus will be delivering sustainable outcomes, protecting shareholder value, and ensuring our products meet the highest standards of compliance, innovation, and customer advocacy.

This is a full-time, Sydney-based role working from both Paramatta and CBD locations. You'll report to the Head of Merchant Acquiring and lead a team of nine direct reports.

What do I need?
We're looking for an experienced Executive Manager in Merchant Risk, Accreditation, Underwriting or Compliance. You'll bring:

  • Deep experience in risk and collections management, ideally within financial services or retail.
  • Strong commercial acumen with a proven ability to manage budgets, interpret analytics, and deliver strategic outcomes.
  • Exceptional leadership skills and ability to know how to coach, inspire, and get the best out of diverse teams.
  • A collaborative mindset with the ability to influence across functions and drive outcomes without direct ownership.
  • A solid understanding of regulatory frameworks, compliance, and industry best practices.

Why join us?
We're obsessed with becoming our customers' #1 banking partner for life and we're looking for people who are passionate about helping us achieve that goal. In return, we're committed to making Westpac the best place to work in the country. Here are just a few of the ways we're already doing that:

  • Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates
  • Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
  • Tailored learning and development opportunities to help your grow your career within the bank.
  • Lots of opportunities to 'give back' to the Community by getting involved in our many volunteering initiatives.

Create your future today
To get started, simply click on the APPLY or APPLY NOW button

We're all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website .

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