National Customer Service Manager

2 days ago

Mount Waverley, Victoria, Australia JAS Oceania Pty Limited Full time $80,000 - $120,000 per year

About Us

JAS Oceania is a National Wholesaler of Automotive Rotating Electrical, Air-Conditioning, Accessories and Lighting products, servicing the Auto Electrical sector.

About the role

The National Customer Service Manager will lead a team to provide best-in-class support to AEG customers. The role involves improving, designing, and developing customer service processes, acting as an escalation point for the team, and assisting with inquiries during peak periods. The National Customer Service Manager will also collaborate with the National Account Manager to analyse sales trends and identify areas for improvement.

Your Key Responsibilities

  • Develop and implement strategies to strengthen customer relationships
  • Monitor and manage customer service performance
  • Drive efficiencies through technology and process improvements
  • Proactively Identify and address customer issues
  • Maintain strong relationships with key internal and external stakeholders
  • Meet regularly with and remain accessible to Industrial and Automotive leaders, the Bapcor leadership team, and senior managers

What You'll Bring

  • Tertiary level business degree or equivalent is preferred
  • Minimum of 10 years in a business role within the automotive parts or associated retail industry
  • Proven track record in leading and developing teams
  • Proven track record in delivering exceptional service and support while managing and growing key national accounts
  • Experience with managing and enhancing customer relationships
  • Ability to manage and execute projects from start to finish

Why join our team?

  • A competitive salary will be negotiated with the successful candidate
  • Staff discounts across Bapcor business
  • No weekends – Monday to Friday only
  • Long established, secure and growing business with career development opportunities
  • A great team, culture and inclusive workplace
  • Company supplied uniform

If you are keen to join our team, please send your resume to our JAS Recruitment team, via the apply button.

Bapcor Limited is Australasia's leading provider of automotive aftermarket parts, accessories, equipment and services and is an ASX listed business.

Our core business segments cover Trade, Retail & Service, and Wholesale businesses.

  • Trade businesses include Burson Auto Parts and BNT.
  • Retail & Service businesses are Autobarn, Autopro, Car Parts, Sprint Auto Parts, Opposite Lock, Midas, ABS and the Shock Shop.
  • Wholesale businesses include AAD, Bearing Wholesalers, Baxters, Roadsafe, JAS Oceania, HCB, Diesel Distributors, Federal Batteries, Premier Auto Trade, and many more.

At Bapcor, we live by our values of:

  • We give a damn...
  • We are in it together...
  • We get it done...
  • We do the right thing…

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