Customer Service Officer

7 days ago

Port Hedland, Australia Town of Port Hedland Full time $53,000 - $90,000 per year

Customer Service Officer - JD Hardie (0.65 FTE)

Level 2 - $53, $90,851.83 per annum (to be pro-rata'd) + 12% Superannuation

Part-Time | Site-Based Role

The Role

If you are looking for a position that offers a fast-paced environment, flexibility, growth and a great dynamic team environment, this is the role for you

In this Part-Time role, you will be responsible for acting as the JD Hardie Youth and Community Hub's first point of contact.

With your excellent customer service skills, you will act as a first point of contact, provide information and direction to the general public, respond to online and phone enquiries as well as taking and processing of payments. You will have the opportunity to manage facility bookings, work closely with a diverse range of stakeholders including children an young people and assist with the development and administration of procedures and policies. This position does require the successful candidate to be available for some weekend and evening shifts.

For further information, please view the attached position description.

Work Related Requirements

The preferred applicant will be required to undergo a pre-employment medical, including drug and alcohol assessment to be considered for the role, as well as possess:

  • WA Working with Children Card (or willing to obtain)
  • National Police Clearance
  • Current 'C' class drivers license
  • Rights to work in Australia

Employee Benefits

In addition to the salary our employees enjoy a range of benefits which may include:

  • 12% Superannuation - with a co-contribution scheme of up to 14%
  • Training and professional development opportunities
  • Flexible Part Time Hours
  • Wellness program (includes free gym membership, access to pools etc.)
  • 6 weeks annual leave with 17.5% leave loading (to be Pro-Rata'ed)
  • Paid parental leave

The Town

Port Hedland is a dynamic, diverse town in Western Australia's beautiful Northwest that enjoys a relaxed lifestyle. We are proud of our stunning landscapes, Aboriginal heritage, vibrant multicultural community and our significant resources industry. At the Town of Port Hedland, let your career take-off as you tackle challenges unique to the region, collaborate with a range of people from all walks of life and become part of a vibrant team that is making real change in the Pilbara.

How to Apply

Applicants are encouraged to apply online.

If you are unable to apply online, please forward your application documents to Human Resources, Attention "Confidential Advertised Vacancy" either by:

Post: PO Box 41, Port Hedland WA 6721

Hand: Civic Centre, McGregor Street, Port Hedland WA 6721

Applicants are advised to write a cover letter of no more than two (2) pages outlining how your skills, capabilities and experience will contribute to their success in this position. It is the responsibility of the applicant to ensure their application is received in full prior to the closing date and time.

Suitable applicants may be considered for appointment to similar vacancies during the six-month period following the conclusion of this recruitment process.

For further information about this position please contact our Talent Team by calling

The Town reserves the right to commence shortlisting prior to the closing date.

Applications close at 11:30 PM on Thursday 9th October 2025

The Town of Port Hedland is committed to eliminating all forms of discrimination. We embrace diversity and strongly encourage applications from Aboriginal and Torres Strait Islander.

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