Senior Product Manager

1 week ago

Melbourne, Victoria, Australia Sharp & Carter Full time

We have a fantastic opportunity for a Senior Product Manager with experience across retail, wholesale and institutional markets.

Working across Customer Operations, you'll play a key role in optimising customer journeys, strengthening product features, and embedding data-driven decision-making into everything we do.

Reporting to the Head of Product, this role is ideal for a strategic thinker with a passion for solving complex problems, leading change, and creating seamless customer experiences.

You'll work closely with cross-functional teams - from operations and commercial to compliance and analytics - to ensure our products not only meet regulatory standards but also support business growth and reduce customer friction.

Responsibilities
  

  • Champion the Customer Experience
  • Digitise and simplify customer forms, improve accessibility of product materials, and streamline user interfaces to enhance satisfaction and reduce friction.
  • Strengthen Products & Reduce Complaints
  • Use customer insights and complaint analysis to identify pain points, prioritise product improvements, and deliver smarter workflows and self-service tools.
  • Forecast & Plan with Confidence
  • Develop and operationalise volume/capacity forecasting models to better predict demand, allocate resources, and improve operational efficiency.
  • Unlock Customer Insights
  • Build and refine analytics frameworks, dashboards, and reports that reveal product usage trends, customer behaviours, and emerging opportunities.
  • Innovate for the Future
  • Explore emerging trends, tools, and technologies - from automation to AI-driven analytics - to drive smarter ways of working.

Skills / Experience
   

  • Strong product management experience, ideally across managed investment schemes and investment bonds
  • Experience across retail, wholesale and institutional markets
  • Experience across marketing and written communications, including drafting product disclosure statements, explanatory memorandums and institutional offer documents
  • Experience with capital raising across retail, whole and institutional markets
  • RG146 Qualification will be highly regarded.
  • Proven ability to deliver customer-focused solutions, backed by data and insights.
  • Comfortable balancing strategic priorities with hands-on delivery.
  • Passionate about driving innovation, continuous improvement, and best practice.

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