member acquisition consultant

19 hours ago

Townsville, Queensland, Australia HBF Health Full time $60,000 - $80,000 per year

Job no: 494460

Work type: Permanent full time

Location: Townsville

Categories: Member Services & Sales

As a Member Acquisition Consultant, you'll join Queensland Country Health Fund / HBF in providing exceptional service to our members in the moments that matter within the Queensland Country Health Fund Contact Centre.

This role operates in a fast-paced contact centre environment as the first point of contact for member queries regarding Health Fund products, sales and retention, through channels such as phone or email. You will recognise and respond to these opportunities using needs analysis to determine which product best suits the member's needs.

Let's talk about you

Are you an energetic, collaborative team player? Do you have a natural ability to communicate, and are you compassionate? If you are – you could be one of our valued team members here at Queensland Country Health Fund.

We are seeking individuals with a strong customer service focus preferable in retail sales. You will need to have solid computer literacy skills, and the ability to be adaptable and resilient – no one conversation is the same and can be challenging

Don't worry though, we don't expect you to jump straight in. If successful, you will undertake fun and dynamic, fully paid training program provided over the first 6 weeks of your employment to give you the tools you need to start helping our members the Queensland Country Health Fund way.

What you'll do

Be the face of our Brand: Connect with our Members across our various channels, providing expert guidance and personalised support.

Solve Problems with Heart: Use your problem-solving skills to identify and address individual needs, problem solving and proactively promoting our products.

Educate and Empower: Help Members understand their benefits, guiding them through our products and services with clarity and care.

Collaborate and innovate: Work with cross-functional teams to continuously improve the Member journey.

Why QCHF?

  • Fully subsidised Gold Hospital Insurance Cover
  • 3 additional wellbeing days each year (on top of our standard 20 days annual and 10 days personal leave)
  • 2 volunteering days per year
  • Access to corporate discounts across a range of gyms, retail, restaurants, and hotels

Next Steps

At HBF, we don't just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. HBF is a place of belonging. We are proud of who we are, and we encourage applications from diverse groups such as Indigenous and Torres Strait Islander people, physical ability, age, sexual orientation, gender identity or expression and family background, including caring responsibilities.

Advertised: 14 Nov 2025 E. Australia Standard Time

Applications close: 23 Nov 2025 E. Australia Standard Time

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