Operations Manager

Salary Package:

· Base Salary: $140k - $150k based on experience plus superannuation

· Performance Bonus of up to 15% of salary

· Company vehicle (or vehicle allowance)

· On-site accommodation and meals

Benefits: Attractive salary, flexible roster, company vehicle, travel, on-site accommodation and meals
Job Type: Full-time, flexible roster to be negotiated
Location: Gascoyne & Pilbara regions of WA
Must be willing to live and work in remote areas, with regular travel throughout the north-west of WA. Regional driving is required.

About Us

We are a proudly family-owned and operated business, committed to delivering exceptional service across our two roadhouses in the Gascoyne and Pilbara regions. Our hands-on owners and dedicated management team work together to maintain high standards, ensuring well-run, high-quality operations at key locations en route to some of WA's most iconic tourist areas.

Our roadhouses are located in rural areas and operate as fully self-sufficient businesses. We cater to a diverse customer base and each location offers a range of essential services, including fuel and convenience retail, food and beverage options, and accommodation—featuring rooms, a caravan park, and camping facilities.

We are seeking an energetic and experienced Operations Manager with a fresh outlook and a proactive approach to drive retail and hospitality excellence. This dynamic role involves overseeing operations at both locations, covering rostered leave for management staff, supporting peak business periods, and strengthening our retail brand.

What You Will Do

As our Operations Manager, you will play a crucial leadership role, working hands on and alongside both the owners and the management team to ensure seamless operations across both sites.

Key responsibilities include:

• Driving retail and operational excellence to uphold business standards

• Developing and executing innovative retail and food & beverage strategies to drive revenue growth and enhance customer experience

• Growing retail and accommodation sales through effective strategy implementation and product analysis

• Staff engagement and development, modelling positive working relationships, demonstrating trust, care and respect; managing staff performance across multiple teams, including recruitment and HR compliance

• Overseeing roadhouse operations, ensuring compliance with health, safety, licensing, and company policies

• Managing fuel delivery schedules and inventory control

• Leading customer service and cash management processes

• Coordinating accommodation bookings and pricing via our online system maximising returns

• Managing and overseeing maintenance schedules

• Supervising administrative tasks, including rostering, payroll, invoice reconciliation, stocktakes, and contractor maintenance schedules

It is expected that this position will require the successful candidate to work on site approximately 12 days in each 3 weeks. In addition to this, the successful candidate will be required to work from home, or from a Perth based location.

Who We're Looking For

The ideal candidate will bring strong leadership skills and a hands-on approach, with the ability to thrive in a remote and fast-paced environment. Key qualifications and attributes include:

• Proven experience (ideally 5+ years) in a high level area-management position in a retail environment, as well as in food & beverage operations

• Hands on experience in customer service or sales (petrol & convenience industry experience is beneficial)

• Solid understanding of retail and hospitality procedures and best practices, including food handling, hygiene and safety

• Strong financial and analytical skills in managing budgets and allocating appropriate resources to ensure sustainable and profitable business operations

• Excellent organisational and leadership skills and proven ability to lead, train and motivate your team

• Outstanding communication (verbal and written) and interpersonal skills

• Proficiency in MS Office and accommodation software

• An eye for detail, strong initiative and a "can-do" attitude

• Professional manner and presentation

• Approved Manager or RSA qualification

• Current WA Driver's Licence (long-distance driving experience beneficial)

Interested candidates should submit their resume, along with a cover letter addressing their experience and suitability for the role.

Only shortlisted applicants will be contacted for an interview.