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Advisor

2 weeks ago

Brisbane, Queensland, Australia Queensland Government Full time $60,000 - $80,000 per year

AO4 Advisor Role - Talent Pool

Location: Carseldine - Temporary opportunity available now and over the next 12 months.

Are you seeking a rewarding opportunity where your customer service expertise can ake a real impact? The Department of Customer Services, Open Data and Small and Family Business (CDSB) is building a talent pool for temporary AO4 Advisor roles within our Customer Service Operations team.

As an Advisor, you will play a key role in delivering high-quality, client-focused services across a range of platforms. You will manage complex customer interactions, provide guidance to internal and external stakeholders and contribute to service enhancements that benefit Queenslanders.

About the Role:You will:

  • Respond to customer concerns and escalations across multiple channels.
  • Facilitate complex and high-risk transactions related to registration, licensing and industry.
  • Provide accurate information and support to stakeholders, resolving procedural matters.
  • Mentor team members and contribute to training and development.
  • Participate in service improvement initiatives and policy development.

About You:We are looking for individuals who:

  • Thrive in fast-paced, customer-focused environments.
  • Demonstrate resilience and professionalism in challenging situations.
  • Communicate clearly and effectively with diverse audiences.
  • Are tech-savvy and quick to learn new systems and processes.
  • Are committed to continuous learning and supporting others.

Why Join Us?

At CDSB, we offer:

  • A supportive and inclusive workplace culture.
  • Flexible work arrangements to support work-life balance.
  • Opportunities for professional development and career progression.
  • A chance to contribute to meaningful work that shapes the future of customer service in Queensland.

Important Information:

  • A criminal history check will be conducted prior to appointment.
  • Applications will remain current for up to 12 months and may be considered for similar roles.
  • Some roles may involve exposure to distressing subject matter, support measures are in place.

How to Apply:

Submit your resume and respond to the online questionnaire via Smart Jobs. Be sure to include examples that demonstrate your suitability for the AO4 Advisor role.This work is licensed under a Creative Commons Attribution 3.0 Australia License.