Retail Team Leader

Company Description

Here at Luxury Escapes, our mission is to delight our customers with incredible deals for the world's best holidays.

We are a collective of forward-thinking people, driven to challenge the travel industry and ourselves to bring ever better travel experiences to our customer community.

Awarded as one of the 'Best Places to Work' by the AFR; employee experience is king here, with weekly events, monthly recognition programs and significant professional development opportunities we do what we can to make you look forward to waking up every day

Job Description

This is an exciting moment for Luxury Escapes as we celebrate the opening of our brand-new retail store in Bondi. We're now looking for an experienced Retail Team Leader to join us and help bring this innovative concept to life.

This isn't your typical retail travel store. Our goal is to create an unforgettable experience where customers feel like their holiday begins the second they walk through the door. We've designed a space that inspires, excites, and leaves every visitor feeling amazed.

As our Retail Team Leader, you'll be at the heart of this new venture. Your leadership and experience will be key in shaping the in-store experience and driving the success of the team. You'll lead a group of passionate travel experts who are committed to delivering exceptional service and personalised travel experiences.

What you'll do:

• Ensure that the retail store team is driven and motivated to pursue all available opportunities.
• Strive for customers to consider all contact with LE as an exceptional experience.
• Ensure that all team members follow-up all opportunities and push to successful conversion.
• Be operationally focused on the success of the store - provide reporting to senior leadership and troubleshoot any issues as they arise.
• Manage and resolve customer issues and escalations, and coach team members through the process as required.
• Support, coach, and mentor team members to encourage performance and re-enforce team targets and objectives.
• Actively participate in leadership and management meetings to report on team performance, and opportunities for service improvement.
• Ensure individual and team member adherence to all scripts, processes, and procedures.

Qualifications

What we are looking for:

• Previous experience as a Store Manager or Team Leader in retail travel.
• Excellent people management, coaching, and mentoring skills and experience.
• Excellent analysis and problem-solving skills.
• Proven ability to influence and find alternative resolution or solution pathways.
• Ability to build customer loyalty by providing an exceptional level of customer service and satisfaction.
• Proven ability to meet KPIs in a demanding and high-pressure environment.
• Demonstrated ability to quickly identify issues and clearly state solutions and/or recommendations.
• Ability to engage with all parties to discuss issues in a positive and constructive manner.

Additional Information

What's in it for you?

• Lead this brand new store (this is a highly visible role)
• Work with an exceptional team of high performers
• Excellent remuneration package - Base + Commissions + Super
• First class health and well-being program
• Fun & flexible working environment with monthly celebrations
• Discounted travel, birthday leave and a whole lot more

At Luxury Escapes we embrace diversity in our people and make hiring decisions based on experiences and skills. We do not discriminate based on gender identity, religion, race, national origin, sexual orientation, age, marital status, or disability status. You'll find a collaborative, inclusive, and respectful workplace here at Luxury Escapes, and we are proud to celebrate who you are. Please let us know if you require any reasonable adjustments during the interview process.

We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant.

If you're interested in the role but don't check every box, apply anyway, we'd love to hear from you

We embrace diversity in our people and make hiring decisions based on your experiences and skills. We do not discriminate based on gender identity, religion, race, national origin, sexual orientation, age, marital status, or disability status. You'll find a collaborative, inclusive, and respectful workplace here at Luxury Escapes, and we are proud to celebrate who you are. Please let us know if you require any reasonable adjustments during the interview.

As a 2025 Circle Back Initiative employer, we're committed to responding to every applicant.