SAAS Customer Service Pool

• TIRP (Total Indicative Remuneration Package) : ASO2 / $66, $ 71,970.00 p.a.
• Full Time / Term Contracts (Up to 24 Months)
• 5063 / EASTWOOD

About Us:

SA Ambulance Service (SAAS) is South Australia's provider of emergency ambulance transport, clinical care, and patient transport services.

We are committed to ensuring South Australia has access to the best possible emergency medical care, non-emergency transport, and rescue and retrieval services.

Our Vision: An innovative, patient focused, technology enabled, evidence driven, emergency response and health care ambulance service; achieved by exceptional people.

Our Mission: Providing emergency response and health care ambulance services within South Australia, designed and development around patient and community needs, enabling timely and equitable access for our patients to the most appropriate point of care.

Our Purpose: To ensure South Australia thrives by enabling access to emergency and non-emergency ambulance health care and alternative patient pathways while contributing to our state's emergency preparedness and health response capability.

Our Values:

PATIENT FOCUSED: We will put our patients and the safe and quality care we provide them first; in everything we do.

TEAMWORK: We will work across SAAS, our health system, our partners, stakeholders and the community to achieve our goals.

INTEGRITY AND HONESTY: We accept and uphold the standards and expectations of our organisation and communities.

RESPECT AND COURTESY: We will always be respectful and courteous toward our patients, each other, and all those we work with.

COMMUNITY COLLABORATION: We value our role in the community, and we value the communities we serve.

CHANGE READY: We know our communities' needs will evolve and we must adapt to meet them.

AUTHENTIC LEADERSHIP: We will support leadership development for our people at every level.

At SA Ambulance Service, we're looking for energetic, friendly, and motivated individuals to join our Customer Service Centre. We pride ourselves on making life easier for our customers—and we need enthusiastic team players to help make that happen.

As a Customer Service Representative, you'll be the first point of contact for our customers, responding to phone and online enquiries about Ambulance Cover, services, and invoices. You'll be part of a fast-paced, supportive team based at our Eastwood office on Greenhill Road.

What We Offer:

• Work in a collaborative, forward-thinking environment with a culture of inclusion and diversity.
• Giving back to the people of South Australia Play a vital role in enhancing the well-being of our community.
• We take care of you Access to a range of staff and wellness support programs

Key Responsibilities: 

• Deliver exceptional customer service by answering calls within departmental timeframes, maintaining 75-80% availability, and resolving customer concerns promptly and professionally
• Provide accurate information about SAAS ambulance products and services to internal and external customers through phone, email, and face-to-face interactions
• Process payments, memberships, and transport accounts accurately while promoting SAAS Ambulance Cover products and ensuring compliance with terms and conditions
• Manage complaints and feedback by recording all issues on the SAAS Safety Learning System and ensuring appropriate follow-up occurs efficiently
• Maintain accurate data entry and administration including processing correspondence, invoicing, credit notes, and ensuring records management procedures are followed
• Contribute to team performance objectives through active participation in meetings, coaching sessions, team rotations, and maintaining professional working relationships

Application Information:

• Aboriginal and Torres Strait Islander applicants are encouraged to apply for this role. 
• The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.
• Appointment will be subject to a satisfactory Criminal History Check and/or additional relevant history screening that may be applicable and appropriate Immunisation screening. 
• SA Health Services are required to implement the Addressing vaccine preventable disease: Occupational assessment, screening and vaccination policy in the workplace.

Job ref: 910917
Enquiries to: Craig Carnelutti - Manager, Business Services - 

Application Closing Date: Monday 21 September 2026 @ 11:55pm

Attachments

 Customer Service Representative - ASO2 - Role Description

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