Branch Lead

About the Role

We're seeking a proactive and people-focused Branch Lead to support the day-to-day operations of our branch and help deliver exceptional service to our members. In this pivotal support role, you'll work closely with the Branch Manager to ensure smooth workflows, uphold compliance standards, and foster a positive team culture. You'll be a go-to resource for staff, helping guide performance, support member interactions, and contribute to the branch's overall success.

Key responsibilities

• Assist the Branch Manager in overseeing daily operations and ensuring service excellence
• Support staff in delivering accurate, compliant, and member-focused service
• Maintain up-to-date knowledge of products and services across all TMBL brands
• Promote and cross-sell products in line with member needs and branch goals
• Monitor team performance and provide coaching and guidance as needed
• Help ensure safety, security, and audit procedures are followed consistently
• Communicate updates and ensure staff have the tools and information to succeed
• Contribute to reporting, compliance documentation, and feedback analysis
• Champion TMBL's values and help create a welcoming, high-performing environment

About You

You're a natural team player with a strong customer focus and a passion for supporting others. You thrive in collaborative environments and take pride in helping your team succeed. You're organised, adaptable, and ready to step up when needed—always with professionalism and a positive attitude.

Skills and Qualifications

• Experience in bank retail sales or customer service
• Previous leadership or supervisory experience (formal or informal)
• FSR Tier 2 Accreditation
• Diploma-level tertiary qualification (highly regarded)
• Strong communication and coaching skills
• Ability to manage change and support team development
• Solid organisational and time management abilities
• Intermediate Microsoft Office skills and accurate data entry
• A commitment to TMBL's culture and values, with a desire to lead by example

About us

Teachers Mutual Bank Limited is one of the largest mutual banks in Australia. We are a globally-recogniszed socially responsible bank with profit-for-purpose as the our business model and philosophy. At our Bank, social responsibility is built-in, not bolted on and drives our business practices, people, and products.

We are proud to serve some of Australia's essential workers in education, emergency services and healthcare. We believe they deserve a bank that does good for their community.

We have been named one of the World's Most Ethical Companies for ten years in a row and are a Certified B Corp Bank.

Our employees embrace our organisation's values of passion, advocacy and sustainability, and contribute to a diverse and inclusive workplace culture founded on mutual respect, equality and a focus on striving to deliver exceptional member service.

We are an Employer of Choice, promote Diversity and Inclusion, and follow EEO principles by appointing on merit. We work under a hybrid working model to provide flexibility in the workplace. For more information about working conditions as well as our employee value proposition, please visit the careers page on our website at or find us on LinkedIn

How to apply

Please click the APPLY button and follow the prompts.

For a confidential conversation, please contact

Teachers Mutual Bank Ltd may conduct a background or reference check (or both) as part of the recruitment process. By applying you agree to cooperate fully in those procedures and understand that an offer is subject to the satisfactory outcome of those checks, at the discretion of Teachers Mutual Bank Ltd.