Current jobs related to Software Support Specialist II - Sydney AUS - ConnectWise
-
Software Support Specialist Ii
2 weeks ago
Sydney, Australia ConnectWise Full timeConnectWise is an industry and Global leading software company_ with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps _over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and...
-
Software Support Specialist Ii
2 weeks ago
Sydney, New South Wales, Australia Connectwise Full timeConnectWise is the world's leading software company dedicated to the success of IT Solution providers. As a company our vision is to power a thriving IT ecosystem that transforms what's possible for SMBs. How we do this is by empowering IT solution providers with unmatched software, services, and community to achieve their most ambitious vision of...
-
Software Support Specialist Ii
2 weeks ago
Sydney, New South Wales, Australia Connectwise Full timeConnectWise is an industry and Global leading software company_ with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps _over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and...
-
Software Support Specialist Ii
2 weeks ago
Sydney, New South Wales, Australia Buscojobs Full timeKlaviyo – Customer Support Specialist (Sydney)This is a Customer Support Specialist role with Klaviyo based in Sydney, NSW, AU== Klaviyo ==Role Seniority - juniorMore about the Customer Support Specialist role at KlaviyoCustomer Support Specialists (called Product Experts at Klaviyo) are a critical part of our future success.We take the success of our...
-
Software Support Specialist Ii
2 weeks ago
Sydney, New South Wales, Australia Buscojobs Full timeKlaviyo – Customer Support Specialist (Sydney)This is a Customer Support Specialist role with Klaviyo based in Sydney, NSW, AU== Klaviyo ==Role Seniority - juniorMore about the Customer Support Specialist role at KlaviyoCustomer Support Specialists (called Product Experts at Klaviyo) are a critical part of our future success.We take the success of our...
-
Software Engineer II
3 weeks ago
Sydney, New South Wales, Australia Microsoft Full timeJoin to apply for the Software Engineer II role at MicrosoftOverviewThe Azure Networking team innovates across the stack to meet the growing needs of AI infrastructure and hundreds of thousands of customers using Azure Services. We work on networking software defined offerings such as Software Load Balancer, Virtual Networks, Network Security Groups, and...
-
Software Engineer II
3 weeks ago
Sydney, New South Wales, Australia Microsoft Full timeOverviewJoin to apply for the Software Engineer II role at Microsoft.The Azure Core Organization is responsible for creating the foundation of Microsoft's Cloud Platform. This platform is one of the lowest levels of the services software/hardware stack and includes an efficient, virtualized computational substrate, a fully automated service management...
-
Enterprise Software Specialist
2 weeks ago
Sydney, New South Wales, Australia beBeeSoftware Full time $100,000 - $150,000Job Title: Enterprise Software SpecialistThis is a highly sought-after opportunity to contribute to the development of cutting-edge software solutions as a Java-focused expert. The role offers long-term career growth due to an extensive portfolio of projects.Main Responsibilities:Designing and developing comprehensive software applications with end-to-end...
-
Cra Ii
7 days ago
Sydney, Australia Icon plc Full timeCRA II / Senior CRA - Australia - Remote ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development CRA II / Senior CRA Location: Sydney / Melbourne /...
-
Software Engineer II
4 hours ago
Sydney, New South Wales, Australia Renishaw Full time $90,000 - $120,000 per yearSoftware Engineer II Are you excited to work with a variety of products and technologies in a collaborative and supportive environment? Do you enjoy sharing knowledge and learning with colleagues from diverse backgrounds? About the BusinessLexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we...
Software Support Specialist II
2 weeks ago
General Summary:
The Software Support Specialist II is responsible for assisting ConnectWise partners in diagnosing and resolving a partner's product issues or questions. This role works in partnership with cross-functional teams to troubleshoot, resolve, and document issues, getting partners back on track to having a positive experience with ConnectWise products.
Essential Duties & Responsibilities:
- Provides support to partners with a high attention to detail
- Researches, analyzes, and documents findings
- May influence others within the Services & Support team through the explanation of facts, policies, and practices
- Interacts with partners to provide support via email, phone, chat, cases, and remote sessions
- Maintains a knowledge base of our products and services and provides high quality support to partners during each interaction
- Discusses partners' operational challenges and evaluates business data to identify areas of opportunity to help partners optimize their business strategies
- Provides guidance and performs regular queue review for junior team members
- Identifies and escalates trending issues and potential software defects to leadership and development
- Acts as an escalation point for complex issues
- Contributes to written articles for internal and external knowledge base
- Identifies and escalates situations requiring urgent attention to appropriate teams
- Documents partner interactions, troubleshooting, and results in a clear and concise manner and accurately reports customer feedback to Engineering
- Manages a queue of resolving support cases
- Engages in the application of best practices per technical documentation and provides solutions based on diagnosis of the problem
- Communicates new release features and improvements to our partners that better their experience
Knowledge, Skills, and/or Abilities Required:
- Ability to work independently on projects and processes with general supervision
- Practical knowledge of applicable work area
- Ability to situationally adapt and understand new technology/processes as per partner requirement
- Strong customer service skills
- Strong desire to help our partners and peers
- Excellent written and verbal communication skills
- Strong interpersonal skills and willingness to work alongside multiple cross-functional teams
- Organized and strong attention to detail
- Preferred: Basic understanding of IT, Professional Services, Customer Relationship Management (CRM), and Enterprise Resource Planning (ERP) markets
Educational/Vocational/Previous Experience Recommendations:
- Bachelor's degree in a related field or equivalent business experience
- 2 years of relevant experience
- Preferred: 1 years of experience working in a technical service-oriented position
- Preferred: 1 years troubleshooting Windows and Linux servers
