Security Specialist, Assistance

Servicing corporate, governmental, and non-governmental clients globally, International SOS, a pioneer & leader in International Health & Security Risk provides tailored support through our 27 Assistance Centres worldwide. As a permanent full time role, the Security Specialist, Assistance you will join a fast paced role providing or supporting the delivery of professional and effective security assistance services for clients of International SOS by addressing the security threats and risk challenges.

As part of our organisation's mandate, our security teams provide support to major world crises from 9-11 incident in New York to the war crisis in Ukraine and furthermore. The role provides opportunities to work first hand in such global scenarios and in regional concerns.

• Deliver high-quality security risk assessments, advice, and the coordination of security assistance on a profile and itinerary-specific basis to travellers, international assignees, domestic nationals, and client risk managers.
• Receive and assess all security related calls and ascertain the assistance requirements of Intl.SOS clients.
• Give security advice to callers, employers, employees and organise appropriate security assistance accordingly.
• Contribute to operational readiness by carrying out tasking to maintain and develop the security provider network and internal Concepts of Operations.
• Coordinate and oversee responses to security requests for assistance, including the production of Plans of Action (POA) for specific Requests for Information (RFAs) as required.

• Proven experience in security intelligence or related field: military, NGO, journalism or similar is mandatory.
• Risk and Crisis management experience in geo-political scenarios covering ANZ and Pacific regions. 
• International work experience, including in more challenging risk environments, is  desired.
• Experience working in a customer/client focused role, is desired.

• Strong knowledge of political and security landscape within Australia, New Zealand and Pacific Islands and global security issues.
• Excellent written and verbal communication skills including ability to explain complex situations to non-expert audiences.
• Ability to critically analyse multiple streams of information under time pressure.
• Demonstrated experience in the application of risk assessments.
• Minimum requirement of degree level (or relevant professional taring) in a field related to security, risk management, international politics or international relations.

• Rotating Roster, 13-hour shifts, No Night Shifts
• Office based role located near Wynyard Station, Sydney.

AUD 80,000 – AUD 88,374 depending on experience + 12% Super + 5 Weeks AL

International SOS ) is a global leader in travel risk management services, with a dedicated workforce of over 12,000 professionals worldwide. We are committed to safeguarding the health, safety, and well-being of individuals, providing unparalleled support and services wherever they are. Our Assistance Centre provides 24/7 international health and security assistance to members travelling or living overseas. Staffed by a network of medical, security, aviation, and logistics specialists, we prepare customers before departure, assist them while abroad, and provide assistance whenever they have a question or concern.

At International SOS, we cultivate a supportive atmosphere where everyone can thrive. We encourage applicants from all ages and backgrounds, including Aboriginal and Torres Strait Islander peoples, disabled people, diverse genders, cultures, and languages, LGBTQIA+ identities, neurodivergent individuals and veterans to apply. We value your unique perspectives and skills through our dedication to respect and care. As a truly global organisation; we operate in over 91 countries, with multicultural employees speaking over 100 languages and dialects.

The Assistance Centre at International SOS ANZ Pty Ltd under the remit of International SOS Australasia Pty Ltd, provides 24 hour international medical and travel assistance to our members when they are travelling or living overseas. Our robust Assistance Centre is staffed with a network of medical, security, aviation and logistics specialists, and our range of services aims to help prepare our customers before departure, supports them whilst abroad, and provides assistance should they have a question or concern.