Customer Success Manager

We're committed to being the best Business Bank in our chosen markets. For over 30 years we've provided innovative banking services to successful businesses. As part of Business Banking, our PropertyIQ team is dedicated to delivering an outstanding software experience for the strata industry and our strata clients.

At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 31 markets and with 56 years of unbroken profitability. You'll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.

What role will you play?
As a Customer Success Manager within PropertyIQ, you will be instrumental in the client's journey. You will enable them to use the solution to suit their business goals through the management of key relationships and providing high-quality coaching, training and expert advice. Additionally, you will maintain high customer retention levels and identify new business opportunities, with both new and existing clients. As well as working with external clients, you will also manage internal stakeholders to ensure the planning and execution of client commitments are delivered on schedule.

What You Offer

• Strong understanding of strata business processes and the important role that strata software and technology plays
• Excellent communication skills, with the ability to build trusted stakeholder relationships
• Well-established knowledge of software migration, enabling you to effectively manage projects and timelines
• Ability to utilise your strong presentational and training skills to drive new and existing business
• Prior experience using the PropertyIQ platform is advantageous, however not essential.

We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.

What We Offer
Benefits
At Macquarie, you're empowered to shape a career that's rewarding in all the ways that matter most to you. Macquarie employees can access a wide range of benefits which, depending on employment type, include:

• 1 wellbeing leave day per year
• Up to 5 additional service bonus leave days per year
• Up to 20 weeks' paid parental leave for primary caregivers along with 12 days of transition leave upon return to work, and 6 weeks' paid leave for non-primary caregivers
• 2 days of paid volunteer leave and donation matching
• Up to 12 months' gender affirmation leave, including 6 weeks' paid leave
• Access to Employee Assistance Program and wellbeing benefits including skin and health checks, and flu vaccinations
• Access to a wide range of salary packaging options
• Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription
• Hybrid and flexible working arrangements, dependent on role
• Reimbursement for work from home equipment

About Banking and Financial Services
Banking and Financial Services is our technology-driven retail bank. You will be part of a team that supports clients to achieve their full potential - whether that's buying a home, growing a business or investing to manage wealth.

Our commitment to diversity, equity and inclusion
We are committed to fostering a diverse, equitable and inclusive workplace. We encourage people from all backgrounds to apply and welcome all identities, including race, ethnicity, cultural identity, nationality, gender (including gender identity or expression), age, sexual orientation, marital or partnership status, parental, caregiving or family status, family and domestic violence status, neurodiversity, religion or belief, disability, or socio-economic background. We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process. To learn more, contact our team by clicking here.

Our aim is to provide reasonable adjustments to individuals who may need support during the recruitment process and through working arrangements. If you require additional assistance, please let us know in the application process.