Customer Success Manager

2 days ago

Melbourne, Victoria, Australia Shping Full time $90,000 - $120,000 per year

Customer Success Manager – Shping

At
Shping
we're redefining how brands connect with shoppers. With rapid user growth and strong brand partnerships, we're looking for a
Customer Success Manager
to join our team and play a key role in driving client success and shopper engagement.

What You'll Do

  • Own client relationships from onboarding to activation – ensuring smooth setup, campaign success, and measurable ROI.
  • Act as a trusted advisor – educate clients on new features, help them self-manage, and grow their spend with Shping.
  • Champion client success – monitor performance, identify risks, and ensure clients achieve their monthly targets.
  • Lead and support teams – guide customer support and data integrity teams to deliver best-in-class service.
  • Oversee billing, aged debtors, and account accuracy.
  • Collaborate on sales processes, custom projects, and help shape the future of Shping's platform.

Why Join Us

  • Be at the centre of client success, balancing advocacy for both the brand and the business.
  • Help brands connect directly with shoppers and amplify their impact.
  • Gain exposure to a fast-scaling business at the intersection of FMCG, loyalty, rewards, and Web3.
  • Work in a small, collaborative team where your ideas will make a real difference.

What We're Looking For

  • Experience in Customer Success, Account Management, or Client Services, ideally in SaaS, marketing, or FMCG.
  • Strong communication and relationship-building skills.
  • Organised, proactive, and comfortable managing multiple priorities.
  • A problem solver who thrives on helping clients succeed.
  • Comfortable working in a fast-moving startup/scale-up environment.

About Shping

  • Shping is revolutionising the way consumers engage with brands. Shoppers upload receipts, discover products, write reviews, and get rewarded instantly. Brands gain direct access to their customers, deeper insights, and powerful retention tools.

  • Customer Success Manager

    2 days ago

    Melbourne, Victoria, Australia Litmos Full time $90,000 - $120,000 per year

    Are you looking for an opportunity to contribute to a high-energy, dynamic, and fast-paced organization? Are you interested in joining a team where you can contribute to building the fun, people-centric, culture and brand? Then you're in the right placeLitmos develops eLearning solutions for top-performing companies. An established leader in the market since...

  • Customer Success Manager

    2 weeks ago

    Melbourne, Victoria, Australia RIB Software Full time

    Join to apply for the Customer Success Manager role at RIB Software2 days ago Be among the first 25 applicantsJoin to apply for the Customer Success Manager role at RIB SoftwareDriven by transformative digital technologies and trends, we are RIB and we've made it our purpose to propel the industry forward and make engineering and construction more efficient...

  • Customer Success Manager

    4 weeks ago

    Melbourne, Victoria, Australia RIB Software Full time

    Join to apply for the Customer Success Manager role at RIB Software2 days ago Be among the first 25 applicantsJoin to apply for the Customer Success Manager role at RIB SoftwareDriven by transformative digital technologies and trends, we are RIB and we've made it our purpose to propel the industry forward and make engineering and construction more efficient...

  • Customer Success Manager

    3 weeks ago

    Melbourne, Victoria, Australia Macquarie Group Full time

    Join to apply for the Customer Success Manager | PropertyIQ role at Macquarie Group3 days ago Be among the first 25 applicantsJoin to apply for the Customer Success Manager | PropertyIQ role at Macquarie GroupGet AI-powered advice on this job and more exclusive features.We're committed to being the best Business Bank in our chosen markets. For over 30 years...

  • Customer Success Manager

    4 weeks ago

    Melbourne, Victoria, Australia Macquarie Group Full time

    Join to apply for the Customer Success Manager | PropertyIQ role at Macquarie Group3 days ago Be among the first 25 applicantsJoin to apply for the Customer Success Manager | PropertyIQ role at Macquarie GroupGet AI-powered advice on this job and more exclusive features.We're committed to being the best Business Bank in our chosen markets. For over 30 years...

  • Customer Success Manager

    4 weeks ago

    Melbourne, Victoria, Australia Simpro Software Full time

    Join to apply for the Customer Success Manager role at Simpro SoftwareJoin to apply for the Customer Success Manager role at Simpro SoftwareFirst Things First - What We Can Offer YouLeave to foster personal connections, health & overall well-beingEmloyee Assistance ProgramGenerous Parental Leave ProgramPaid Volunteer Leave DaysPublic Holiday Exchange...

  • Customer Success Manager

    4 weeks ago

    Melbourne, Victoria, Australia Simpro Software Full time

    Join to apply for the Customer Success Manager role at Simpro SoftwareJoin to apply for the Customer Success Manager role at Simpro SoftwareFirst Things First - What We Can Offer YouLeave to foster personal connections, health & overall well-beingEmloyee Assistance ProgramGenerous Parental Leave ProgramPaid Volunteer Leave DaysPublic Holiday Exchange...

  • Customer Success Manager

    2 days ago

    Melbourne, Victoria, Australia monday Full time $120,000 - $180,000 per year

    Our ANZ team is growing and we are looking for an experienced Customer Success Manager to join usAs an CSM, you will manage a portfolio of customers in ANZ region, helping them implement, roll out, and achieve ROI from the product suite.You will be responsible for learning the customers' pain points, helping them plan how can help them, building the...

  • Customer Success Manager

    4 weeks ago

    Melbourne, Victoria, Australia Buscojobs Full time

    What we offer We help the world run better.Our company culture is focused on helping our employees enable innovation by building breakthroughs together.How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned with our purpose-driven and future-focused work.We offer...

  • Customer Success Manager

    4 weeks ago

    Melbourne, Victoria, Australia SAP Full time

    Overview The Customer Success Manager (CSM) works directly with customers to guide them through their business journey with our solutions. The CSM works to increase customer satisfaction, retention, renewals, references, and upsells for Cloud products within their assigned solution portfolio. The CSM oversees key customer milestones throughout the...