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Part Time Customer Banking Specialist

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Melbourne, Victoria, Australia Commonwealth Bank of Australia Full time $80,000 - $120,000 per year

Please note, you are applying for an expression of interest for upcoming opportunities in our North-west area branches. Opportunities are across the below schedule, please ensure you can fully commit to these hours before applying as they are pre-determined:

  • 25 hours per week
  • Monday - Friday: 9.30am-2pm; or
  • Monday - Friday: 11am-4pm

As a Customer Banking Specialist Relief, you may be required to travel between the branches within our area. The north-west area covers the below branches: Gladstone Park, Glenroy, Highpoint, Moonee Ponds, St Albans, Watergardens, Broadmeadows, Craigieburn, Airport West, Keilor Downs, Niddrie & Roxburgh Park.

Do work that matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We've been serving our local communities for over 100 years, with market-leading products, services and technology.

See yourself in our team

As the Customer Banking Specialist Relief, you'll:

  • Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
  • Support customers with enquiries, maintenance on accounts and process applications for credit products
  • Complete Financial Health Checks to assess customers' financial needs and identify any changes
  • Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
    Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture

We're interested in hearing from people who have

  • Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
  • Excellent communication skills & the ability to articulate financial terms in a clear way
  • The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do
  • Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
    A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

If this role matches your experience and career goals, apply today

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

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