Retail Sales Team Leader

At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

We are guided by our cultures & values, creating a great place to work.

We stand for equality, diversity and inclusion.

We care about people & planet and promote health & wellbeing.

We nurture your development and provide career opportunities to unlock your potential.

Working at IKEA has its benefits and rewards:

• 5 weeks' Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more

• 24/7 access to our Employee Assistance Program for health and wellbeing support

• 15% Co-worker discount

• Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant

• Co-worker uniform provided

• Free Co-worker parking

• Bonus programme (where eligible)

• Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)

• Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional Information:

• This role is Permanent, Full-time, 76hrs/fortnight.

• Applications close Thursday 28 August 2025

• You must have the availability a rotating roster between the hours of 8:00am to 10:00pm, weekdays and alternating fortnightly weekend shifts (both Saturday & Sunday).

ABOUT THIS WORK AREA

As a Sales Team Leader, you have a great opportunity to develop your career and grow with IKEA.

As Sales Team Leader your responsibilities will include:

• Driving sales performance by understanding our customers' needs, analysing the local market, and monitoring competition, and acting quickly to prioritise products and services that enhance profitability.

• Responsible for operational execution of activities and ways of working, while also taking responsibility to continuously improve these locally.

• Developing comprehensive range knowledge and sharing insights, features, and benefits with customers, team members, and commercial partners to maximise sales.

• Ensuring a seamless customer experience across channels, acting on customer insights to exceed expectations.

• Leading and motivating team members, and collaborating with commercial partners, to maintain inspiring, organised, well-stocked retail shops, ensuring the IKEA product range is presented in an engaging way that customers find easy to shop.

• Consistently analysing sales data to identify opportunities for improvement and implementing strategies to streamline processes and drive business results.

As Sales Team Leader you are:

• Passionate about home furnishings and curious about life at home.

• Proactive and high-energy, motivated to actively engage with customers to support them in their buying decisions.

• Skilled in understanding customer behaviour, motivations, and needs, and effectively applying this knowledge to find solutions and drive sales.

• Experienced leading a team of direct reports (minimum 1 year) including team development - coaching, building competence, managing performance, and creating a talent pipeline for future leadership roles.

• What we call a 'restless doer', adaptable. driven by curiosity, enthusiasm, and a desire to create a better everyday life for the many people.

• Proactive in seeking ways to simplify processes and reduce unnecessary negative costs to the business.

• Looking for an opportunity to grow and develop your retail leadership career with IKEA.

We need people like you

At IKEA, work is so much more than a job. Come join us