Clinical Service Support Agent

6 days ago

Melbourne, Victoria, Australia Lake Imaging Full time

At Integral Diagnostics, we believe in building a healthier world, one patient at a time.

  • ASX top 300 listed company

  • Leading healthcare provider

  • Flexible working environment

Integral Diagnostics is currently seeking a full-time Group Applications Support Officer to join our Applications Team. Leveraging your previous Administration, Clerical, Reception, technical, and/or applications experience, you will maintain, monitor, test, and validate our applications software (predominantly RIS/PACS). Liaising with radiologists, referrers, and internal staff, you will play a pivotal role in the smooth running of our applications and ultimately our business workflows.

Reporting to the Business Services Manager, you will be an excellent communicator, a keen problem-solver, and a cooperative team player. This is a fast-paced, challenging, and rewarding role.

Responsibilities include:

  • Assisting internal and external users with inquiries via phone and email, managing within our call logging system.
  • Ability to troubleshoot and identify any technical or application issues.
  • Liaising with vendors of core applications to ensure that the IDX business delivers quality of service.

ABOUT YOU:

  • Experience in healthcare, medical, or a similar industry.
  • Strong organizational and time management skills.
  • Ability to work a night shift/on-call roster.

FOR YOU:

  • Flexibility to work from home and in the office.
  • Inclusive workplace culture: Everyone counts.
  • Make a lasting impact in a newly created role for a growing company.
  • Competitive remuneration package.
  • Personal and professional development opportunities.
  • Be part of an ASX top 300 company.
  • Leading healthcare provider that is continuing to grow.
  • Great work-life balance with flexibility available.
  • Benefits scheme includes salary packaging options, discounted health insurance, fitness passport, generous discounts on medical imaging, banking & travel benefits, employee assistance program, and more.
  • Generous employee referral program to financially reward our employees for referring great talent.
  • Recognition programs to recognize, celebrate, and reward our employees.

Interested?

Simply visit our website to express your interest in this role via our candidate portal.

Please note: A police check and proof of COVID vaccination will be required for successful applicants.

We encourage Aboriginal and Torres Strait Islander Australians with relevant skills and experience to apply.

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