Intakes & Transitions Manager

Intakes & Transitions Manager

At MyLife Housing and MyLife Community Housing, we believe there is no place like home. Our vision is to provide every person, including people with disabilities with modern, purpose-built 'forever homes' in vibrant communities where they feel connected and proud. We create homes where residents can build relationships, welcome family and friends, and enjoy easy access to transport, shops, and essential services.

We enjoy working with team members who share our passion for creating genuine, lasting homes – people who understand that a home should offer comfort, security, and independence while respecting each resident's privacy. As part of our team, you play a vital role in supporting residents to live with dignity, confidence, and happiness in a place they truly call home - for life.

The Intakes & Transitions Manager is responsible for managing the full participant journey from initial enquiry and eligibility checks through to tenancy—ensuring residents a seamless and supported transition into their new home. Beyond onboarding new residents, you will contribute to community building, foster strong relationships, and implement initiatives to enhance tenant satisfaction and loyalty—ensuring they love where they live and stay with us for the long-term. With a proven track record in lead nurturing, conversion, and exceptional customer service, you will play a pivotal role in MyLife Housing and its affiliated entities' growth and long-term impact.

Key Responsibilities

Business Development and Partnerships

• Attend industry events and stakeholder meetings as required

• Assist in lead generation from initial outreach through to signed collaboration agreements.

• Work alongside the Head of Growth to ensure new sites are launched successfully and vacancies are filled efficiently.

Community Engagement & Intakes

• Manage participant journeys from BD handover to tenancy, ensuring smooth transitions

• Conduct initial assessments, reviewing participant plans & profiles and verify SDA or CHP eligibility & funding.

• Work alongside the Tenancy & Asset Management team to conduct regular site visits and tours with potential participants and stakeholders.

• Maximise CRM efficiency to optimise contact strategies and gain customer and business insights.

• Support vacancy reporting and funding set-up in Proda/PACE to ensure timely claims processing.

• Work with the Finance team to ensure new participants endorse MyLife Housing/Habitat SDA as their SDA provider.

• Liaise with participants and/or Support Coordinators regarding new and updated NDIS plans.

• Provide lead and vacancy data and commentary for fortnightly meetings and management reports.

Tenancy & Retention

• Support the tenant retention strategy, including newsletters, mini strata, discounts, events and other engagement initiatives.

Capabilities and Experience

• We are looking for someone who is collaborative, proactive, and thrives in a small, dynamic organisation. You are solutions-focused, resourceful under pressure and motivated to deliver outstanding results. Ability to foster positive relationships with a range of people from diverse backgrounds.

• Strong customer relationship and stakeholder management skills.

• Minimum three years demonstrated experience in transitions, or business growth and development

• Solution-focused with well-developed problem-solving skills.

• Outstanding written and verbal communication and influencing skills.

• Values that align with MyLife Housing.

• Working knowledge of CRM systems and Microsoft Office suite.

• Current NSW Drivers Licence and a willingness to travel to the MyLife Housing SDA sites across Sydney, Central West, Central Coast, and the Illawarra region.

• Relevant NDIS screening checks (Working with Children, NDIS Workers Screening Clearance, Police Check) maintained and current.

Highly Regarded

• Experience in SDA or NDIS (or a strong desire to learn and grow in the sector.

• Understanding of the NDIS, particularly in relation to SDA.

• Ability to read and interpret Allied Health Reports, e.g. Occupational Therapy reports.

• Experience navigating NDIA funding and NDIS systems Background in social, community, affordable or disability housing.

Reporting Line:
Head of Growth & Partnerships

Location:

Based at our office in Concord. You will also be required to spend time at MyLife Community Housing sites and MyLife Housing SDA sites.

How to apply:
Send your CV and cover letter to